Very satisfied! The staff speaks excellent English, communication is smooth. They are proficient in car rental procedures and provide professional service!

1. When picking up the car at the Barcelona airport branch, Mr. Giovanni clearly stated it was a pre-authorization and confirmed the insurance proof provided by Car Rent Deals, but he still charged for insurance. It felt discriminatory and unfair. I recommend recording conversations as proof. 2. In Porto, Portugal, our car was broken into and luggage stolen. We made numerous calls to the number on the business card requesting a car replacement, but we were continually told to return to Barcelona airport to exchange the car. We had to drive with a damaged car for 90 minutes to Vigo airport in Spain to try and get a replacement. 3. When returning the car to the Barcelona branch, the counter staff shrugged and said the system was down, unable to confirm any issues or provide any documents, leaving us with no choice but to leave due to our flight check-in time. 4. After returning home, I found an additional 150 euros charged on my credit card statement beyond the rental agreement.

Satisfied

Constantly pushing for insurance sales, unclear and excessive charges. They initially gave me a compact car instead of a midsize one. After an hour of negotiations, I got a Jeep and they asked for more money. It took another half hour to get the charge waived. The billing was very suspicious. I've rented many times, and this was the worst experience.

Picking up and returning the car at the airport was very convenient, but the car provided was different from the one originally booked.