Green Motion is HORRIBLE. I will never give my business to them ever again. I had 2 car reservations which I need to get reimbursed for since Green Motion cancelled my reservation without informing me. Although I called three times and I called the night before to confirm and spoke with Melissa who failed to mention to me that my reservation will be cancelled. I told her initially when I made my reservation I called the same time to adjust the time since my flight was landing later in the day. I was informed by a young man who assured me that they have 24 hr grace period and I have nothing to worry about. Melissa said the same thing when I called the night prior to confirm. She said we are now more strict on that policy but I’ll make a note on the account. She than hung up on me. I called couple of times and she saw my no in the caller ID and wouldn’t answer. Than I called from my work no and she answered immediately. I told her I had few more questions. She assured me that my reservation would be fine. If they record the conversation I highly suggest to go back and listen to those calls. You’ll know the truth. I asked multiple times confirming with her that I will not run into this problem. I had elderly parents, aunts and uncle, siblings, and my nephew with me. Now think about it would I drag my elderly parents and aunt and uncle and a child after traveling all day if I had known they would do this. NO I WOULD NOT. Anyhow, very very disappointing. They were not even willing to accommodate.
The lady at the front desk was rude and it felt like she didn’t want to be bothered. Also told me there were no cars available. I had to take 9 family members back to the airport and thanks to Budget Rental Car they accommodated me ASAP. Never ever will I do business with them.
“Green Motion charged me more than $100.00 in insurance when i already had xtra insurance.Thieves!”
About GREEN MOTION:6.0/10
You charged another insurance whe I already had an xtra insurance . no options offered , You are stealing money from customers . I need a refund of my money .
Took over an hour to be picked up and another almost hour at the counter waiting in line and then waiting for the car. the most unorganized car rental place I have ever dealt with.
Like: Love the personal interaction of the manager,Christian. Made you feel like a million dollars Christian greeted and follow through with everything with excellence
Like: Great CS Rep (Henry) for the extra help. Outstanding service Dislike: Car interior was clean. However, exterior and windshields were cleaned with dirty rags
Like: The people in Florida are nice Dislike: The weather
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Customer Service
Worst experience ever.
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