Terrible experience at the Italian counter.

The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.

When returning the car, we were required to fill up the tank. After doing so, the fuel gauge still didn't show full, and they charged us without explanation. Fortunately, we noticed and went back to dispute it. We took the staff to the gas station, filled the tank again, and the gauge still showed one bar less, causing us to waste money on extra fuel, as the automatic machine didn't give change. Going back again for a refund wasted a lot of our time.

Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.

Good service and the staffs are very friendly!

Excellent service! And reply the email very quickly!

Hertz wouldn’t rent to me. I contacted them ahead of time to see if they would accept my temporary license and they said they would. Upon arrival they told me they wouldn’t accept it and so they couldn’t rent to me. I ended up renting from a different company.