The ups and downs of travel

I was double billed (prepaid with QEEQ but billed again incorrectly by thrifty). Will now have to go through a process to have that charge reversed, which will take time I would Prefer not to spend doing on my vacation.

Booking platform is fine, but booking confirmations aren’t as convenient as they could be. Don’t show company you have booked with clearly or reservation # with car rental Agency. This should Be improved.

Overall service was good. We booked a Chevrolet Malibu but were given a choice between a Toyota Camry and a Kia model (forgot the name). In China, these are considered mid-size cars. We chose the Camry and got one with a sports package. The power was sufficient, the space was nice, and the trunk could fit two 28-inch suitcases, one 20-inch suitcase, and 2-3 regular-sized backpacks. A colleague hit a pole while reversing, causing the door to dent. We asked customer service about it and were told we didn't need to worry when returning the car, which turned out to be true. The insurance covered it.

Easy and convenient car rental

Like: Friendly staff. I came earlier to pick off the car. No problem. Came half an hour later than expected to drop it off, no problem, no extra fee. I forgot a wallet (with no cash) in the car after dropp off, and they phoned me at the airport and I got it back within 15 minutes.
Dislike: Actually, everything was perfect.

Like: Great service fast and efficient