Spanish siesta time is frustrating! I chose to pick up the car at 1 PM on Monday, April 22nd. The booking showed that the store's operating hours were 8:00-21:00. When we arrived at the store with all our luggage at 1:05 PM, the doors were closed! There were no signs indicating a move or closure. After waiting a bit, we met a man who seemed to be returning a car. He informed us that it was a local holiday and the store was closed in the afternoon. Monday, holiday? I couldn't believe it and quickly checked online, discovering that April 22nd was Easter Monday in Catalonia! How would anyone not local know that?! We contacted the car rental company's international hotline, and after some negotiation, they arranged a taxi to another rental company at Barcelona Airport. I had booked an Audi A3, but the company’s new order was for a Golf. The staff said the car they provided was cheaper than the one I initially booked. They promised to refund me the difference. However, to my dismay, I was later informed that they could only refund the base car rental price after deducting the insurance. As a result, the base rental for the Golf was actually more expensive than the Audi A3! The case is still under appeal. My advice is never to rent a car from a city store in Spain; their operating hours are too unpredictable. The car rental company is also highly irresponsible!

The customer service was very friendly on the second floor of Atocha Station. I purchased full insurance from them and received excellent coverage. Picking up the car was very convenient in the parking lot across from the station.

As per the booking I was expecting and Audi A3 but they offered me VW Golf, little disappointed, but overall decent experience.

Good rates and very user friendly interface.

It did really. Almost new car .only done 1000 kilometres.

I didnt received the contract(the told me the will sent it by mail but the forgot) When i received the car the lady at the counter spoke Spanish with me..I don't speak any. When i brought the car back the service was just perfect.