Hertz was terrific!

I’ve mentioned this twice already in my chats with your online customer service.

I had pre-booked a specific model, but they tried to deceive me by saying only a Nissan was available and I would have to wait at least 50 minutes for the reserved model. I refused to accept a Japanese car and insisted on the reserved model. Seeing my firm stance, the staff eventually gave me the keys to the reserved car. When I saw the Nissan parked nearby, it was scratched and only about 70% new, clearly an older model. While selling insurance is standard practice and can be declined, using deceitful tactics to push an inferior car is truly unacceptable!

They allow multiple drivers to be added online directly, which is nice, but there's a fee

They usually recommend full insurance, which you can refuse.

After arriving in Las Vegas, the car made a strange noise. They replaced it for free with a mid-sized car, which was also very new.