Like: I was upset with this company at the beginning however the customer service rep made everything worthwhile.Only the 1st hundred miles are covered in your reservation anything after that cost extra. Dislike: When I walked in to pick up my car rental, I was shocked to find that if you live in the state of Florida,Only the 1st hundred miles are covered in your reservation anything after that cost extra.
Green Motion is HORRIBLE. I will never give my business to them ever again. I had 2 car reservations which I need to get reimbursed for since Green Motion cancelled my reservation without informing me. Although I called three times and I called the night before to confirm and spoke with Melissa who failed to mention to me that my reservation will be cancelled. I told her initially when I made my reservation I called the same time to adjust the time since my flight was landing later in the day. I was informed by a young man who assured me that they have 24 hr grace period and I have nothing to worry about. Melissa said the same thing when I called the night prior to confirm. She said we are now more strict on that policy but I’ll make a note on the account. She than hung up on me. I called couple of times and she saw my no in the caller ID and wouldn’t answer. Than I called from my work no and she answered immediately. I told her I had few more questions. She assured me that my reservation would be fine. If they record the conversation I highly suggest to go back and listen to those calls. You’ll know the truth. I asked multiple times confirming with her that I will not run into this problem. I had elderly parents, aunts and uncle, siblings, and my nephew with me. Now think about it would I drag my elderly parents and aunt and uncle and a child after traveling all day if I had known they would do this. NO I WOULD NOT. Anyhow, very very disappointing. They were not even willing to accommodate.
The lady at the front desk was rude and it felt like she didn’t want to be bothered. Also told me there were no cars available. I had to take 9 family members back to the airport and thanks to Budget Rental Car they accommodated me ASAP. Never ever will I do business with them.
I would never EVER rent a car from this company. I arrived to pick up car that I reserved and paid deposit on to be told after waiting for over an hour in line that they did NOT have a car for me. The worst part is that the company has not reimbursed my money for deposit back.
Like: The people Dislike: Upsell! Car needed service, wipers needed replacement, wheels needed alignment, no windshield washer!
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Customer Service
Good
Dislike: When I walked in to pick up my car rental, I was shocked to find that if you live in the state of Florida,Only the 1st hundred miles are covered in your reservation anything after that cost extra.
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View more >Dislike: Upsell! Car needed service, wipers needed replacement, wheels needed alignment, no windshield washer!