Like: I was upset with this company at the beginning however the customer service rep made everything worthwhile.Only the 1st hundred miles are covered in your reservation anything after that cost extra. Dislike: When I walked in to pick up my car rental, I was shocked to find that if you live in the state of Florida,Only the 1st hundred miles are covered in your reservation anything after that cost extra.
I would never EVER rent a car from this company. I arrived to pick up car that I reserved and paid deposit on to be told after waiting for over an hour in line that they did NOT have a car for me. The worst part is that the company has not reimbursed my money for deposit back.
American Express credit card was not accepted at this location. We were charged extra each day plus needed to put a deposit down. This caused our bank to lock our banking cards due to they believed fraud transaction was occurring. Had to send more time on the phone with our bank to correct this so we could use our banking cards while on our trip.
The vehicle smelled like smoke. There was no keyfob or electric windows. I will never rent from someone other than Hertz, Enterprise, or other nationally known rental cars. Never experienced this kind of problem with these companies or when we rented an economic vehicle from them it was always electric doors, windows, etc.
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Customer Service
Good
Dislike: When I walked in to pick up my car rental, I was shocked to find that if you live in the state of Florida,Only the 1st hundred miles are covered in your reservation anything after that cost extra.
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