I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.
“Car size not what I booked. Car in BITS. Every panel damaged. Engine light keep coming on. So didn’t”
About Firefly:5.0/10
Car in terrible condition. Every panel damaged. Bumpers falling off. Engine light keep coming on. So cost me money to leave parked up and just got trains and bus. Ordered a full size offered a clio, then punto then had to settle for astra. Now after security deposit returned, I have a unauthorized €58 taking without permission and not even a email to explain. Will Never use firefly AGAIN
“I felt like I was being conned by the Car Rental company”
About Firefly:4.7/10
I pre-booked and pre-paid for a mid size car (Ford Fusion)a number of months in advance and was told when I arrived that you only had a compact car available (VW Polo).
This car would not fit my family and suit cases, so I had to argue with your representative for 15 minutes before finally getting a Renault Captur.
It caused a lot of stress and resulted in a bad start to my holiday
“The booking experience was simple and straight forward.”
About Firefly:6.3/10
The car was dirty and full of dints and scratches to the bodywork. The inside was well worn. The Firefly desk was closed and we had to use the Hertz desk. The Firefly cars were parked at the back of the car rental car park and as stated our car was dirty. It definitely gave the impression that Firefly used the old Hertz fleet.
About QEEQ:10.0/10
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