Easy peasy

The problem was resolved satisfactorily in the end. Very pleased! I will choose QEEQ again next time I travel abroad. Hope to communicate about the car model in advance.

We rented a car in Seville and a hotel staff member crashed into our car. The rental company immediately charged our credit card. We had purchased the super insurance from the rental company, but it's been three months, and they refuse to compensate us for various reasons. We regret not buying the rental company's full insurance. We've never had an accident before, and it feels like the rental company's insurance is a joke. I strongly recommend everyone to buy the rental company's insurance directly—do not purchase insurance from the rental company. Learn from my experience. It looks like I'll have to go through the insurance regulatory agency for this.

There was no staff accompanying me when picking up the car. I found a screw in the tire and the staff asked me to drive the car over to show them. The replacement car was not as good as the original one.

The service attitude at AVIS Madrid Airport was acceptable, though not particularly enthusiastic.

The signs are very clear and noticeable.