Picking up and dropping off the car was very smooth. Driving within the national park was very convenient and free. However, be sure to check if the pre-authorization is refunded. In my case, the pre-authorization was wrongly charged despite paying the full rental amount upfront. It was only resolved after QEEQ customer service rechecked it. The car's condition was average; the backup camera was broken, and the car had several damages when picked up. Make sure to record a video!

The car rental company misrepresented the quantity of luggage space, which impacted the customer's rental experience.

Polite

Just hand over the printed pickup form to the staff, it's very convenient. The car rental company's parking lot is clearly marked and easy to find. For returning the car, just drive it to the designated parking lot and you can leave. I booked an economy car but got a Ford Focus instead. It's bigger but not fuel-efficient.

I was given amazing upgrade to Pick up truck, the staff member made our day.

Great product and service, however had small annoyance with booking the car.