WORST rental experience ever. Avoid this company!
Not only the long waiting time and failure to keep the car type I booked in advance, but they also charge you for the lost key after I returned the car and the KEY!
After I returned the car (and KEY of course), I found out that I left my sunglasses in the car. Went back to the garage and staff told me the car is open so go pick them up yourself (at that time he wasn't even dealing with other customers). I searched inside of car with IPhone flashlight, found my sunglasses immediately and looked around other seats too in case I left anything else in there. Nothing else.
30 minutes later, the staff called me and accused me of stealing key saying he left the key in the car but it's missing since I went there to pick the sunglasses and I am the last person who accessed the car so I am responsible for the lost key.
NONSENSE!
I did not see the key during the thorough search with the flashlight. And basically anyone could access the car since staffs are busy and NEGLIGENT and cars are wide open. It is HIS RESPONSIBILITY to keep the returned key safe.
When the male staff Bershile first called me, he was like "If YOU GUYS don't bring back the key right now, we will charge you $500." Treating me like a thief. I am so INSULTED. After 3 minutes of argument I went to the garage again to find the key myself, he changed his tone saying "I'm not accusing you right now. It's not my decision. Management will decide how much to charge you. Are you sure you didn't take the key by mistake?" Who knows if they are hiding the key to steal money from me?
I'm not paying for what I did not and I will fight back against this FALSE ACCUSATION, or SCAM. Avoid this company!
I searched his number in Google, then Green Motion Car and Van Rental showed up. Looks like they are famous for SCAM business.
“Horrible experiencia con QEEQ.COM, primera y última vez, no lo recomiendo a nadie… lo contrario”
About ACE:10.0/10
El personal atento pero me cobraron por el vehículo otra vez 502 dls cuando la reserva del vehículo la había hecho completo con la página QEEQ.COM ( ACE me cobró con la tarjeta visa y a QEEQ.COM con la amex 584 dls )
Car had some garbage left in the cup holder, the shuttle apparently took 30 minutes to arrive, the vehicle kept dinging because it required service throughout my rental term.
“Great car for a great price! Loved driving the 2019 Charger.”
About ACE:9.7/10
The car exceeded my expectations. It took a while to figure out what shuttle took us to the remote car rental depot. After that, the process was rather fast.
Alex was great. Friendly, knowledgeable and helpful.
Tim also was great working with us concerning an accident as was Alex.
Well done - will rent again from them
About QEEQ:10.0/10
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