We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!
The counter for car pickup was very helpful. Since there were many people, they asked several times if I wanted to sit down for a bit. However, during the process, I was informed that exchanging the car at the airport would require an additional $39. This was not mentioned on the QEEQ app, and QEEQ had already been fully prepaid. Called QEEQ customer service, but after communicating with the staff, the issue is still pending. The attitude in the car pickup parking lot was indifferent.
The store in Jerusalem was terrible and unprofessional. They mixed up our order, and the customer service added an extra rental day, starting a disaster. They charged us nearly 5,000 yuan without notifying us, and it wasn't even our fault; they were the ones who made the mistake.
There was a problem with the computers at the counter so it took over three hours till we got the car... The counter staff was nice but could help much. Once we got the car everything was good.
About QEEQ:8.0/10
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