Check outside and inside thoroughly. Or just don't rent a car.
J.Yang
Spain
Reviewed: Thu, Mar 12, 2020
About Alamo:7.7/10
I had noticed that one of the plastic part for A/C air redirect was broken. I'd checked the outside thoroughly but didn't do the inside. And it looked fine until I touched it to change the direction. I swear that it wasn't me but what they said was that they hadn't heard about it before so I was responsible for it. Come on. If you guys had done the inspection with a minor effort, this wouldn't have happened in the first place. Shame that I'd had a great time until that moment and it completely ruined the entire experience with Alamo. Alamo would absolutely be my last choice for rentals.
When I arrived, there was only one staff member, and I had to wait in line for over half an hour. They told me the original automatic car was not available, so I had to take a manual car with over 130,000 kilometers on it, which was old and full of scratches. The passenger seat was filthy and stained, and it couldn't be cleaned properly. I lodged a complaint two weeks ago and still haven't received a response.
The car we were given was not the one we ordered, but it was close. Sadly this meant it was slightly smaller, which caused some difficulties, and there were dents on the car when we picked it up. Thankfully these were all known about and we were not charged. Pickup was fast and good and dropoff took no time whatsoever.
About QEEQ:8.0/10
Worked well, first time we've used Qeeq, we will look again when booking next time.
Like: I dealt with Christian (might've been Kristian). He answered all my questions and ensured I was up and running efficiently. Would definitely use again. Thanks
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Customer Service
Check outside and inside thoroughly. Or just don't rent a car.
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