Good and prefect.

I had to wait for the 20 minutes so that the employee finishes his private phone call infront of the pickup station. Then the car was SUV Tiguan and I have reserved a sedan Mercedes so didn’t like the options and when asked I was told that this is the only available option

Можно акцентировать внимание на месте возврата автомобиля! В остальном все прекрасно, спасибо большое!!!

The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute. When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.

Charge my credit card again even it is paid to Easyrent cars. Counter say is free upgrade but end up charge extra.

Should have more service staff on days with high volume. Will be able to check most of puck up timing and stand by more staff. Overall staff experience was excellent though. Just a bit short handed.