Car pickup and exchange were very quick, and the store was easy to find.

They raised the price upon seeing we had children. Compared to Thai car rental companies, it's like heaven and earth.

I bought roadside assistance insurance, so the staff didn't push any other services.

Pick-up at the airport and drop-off in the city center was easier than expected. The return process was quick as well, just drove into the parking lot. The car was in good condition, and with full insurance, we had peace of mind while driving.

Low efficiency. Due to incorrect data from the rental company's customer service, the seven-seater car we booked turned into a five-seater. We waited forever for the car wash. We found out they gave us the wrong car after half an hour, then the staff contacted the rental company customer service to exchange it, and we had to wait another half hour. So frustrating!!!