The order included towing insurance and a default full tank service without informing us, which feels deceptive. Additionally, we already paid taxes on Zuzuche, but were asked to pay taxes again when picking up the car. This wasn't explained by Zuzuche. Whose fault is this?

The queue is understandable, but I paid for Chinese service which was not actually provided. There was a dispute when returning the car as they tried to charge for excess mileage (though the order stated unlimited mileage) and for the GPS device (which was barely functional). I strongly requested Chinese service, but the staff said no one could speak Chinese. After difficult negotiations, they agreed not to charge the above fees, but I still have not received a refund of over 200 dollars!

Pressured to buy insurance

J'ai loué cette voiture en ligne. Une fois à l'aéroport plus de voiture disponible. Nous étions plusieurs clients à attendre et à essayer de trouver une solution pour pouvoir partir. Après 2h d'attente nous avons finalement réussi à avoir quelques choses (nous étions en tête de list) mais d'autres personnes ont attendu encore plus longtemps. Une fois à l'accueil ils vous vendent des options qui ne servent à rien (rendre la voiture sans mettre le plein en disant que l'essence est à 6.25$ dehors et que eux en mettent pour 5.25$. L'essence était entre 3.09$ et 5.00 $donc belle arnaque. De plus un voyant s'est allumé au bout du 3eme jour.

Courteous. Check in could’ve been a little quicker, but i don’t blame the counter person for that, it was technology. Vehicle did not have full gas tank when i got it, I let them know about it when I returned it. overall it was all good.

I like booking car rentals this way, seems easier and I can see everything it’s available, And many times less expensive Than directly booking with actual providers...