CAR RENTAL REVIEWS ON SNAP AT QUEENSTOWN AIRPORT, ZQN

The insurance for the rental car seems almost mandatory. We might not have been very clear about this initially. When we got there, we said we didn't need insurance, but the rental company insisted that without it, we needed a credit card guarantee, and cash wasn't acceptable. This wasn't communicated to us beforehand during the rental process. I think your platform should explain this better. Since we didn't have a credit card, we were forced to buy the most expensive insurance (we could only buy the most expensive one? This feels like a forced sale), which was really frustrating.

Excellent service

When I called the rental company for a shuttle, I only got automated responses. Overall service was average.

The car had a issue after 30mins of pick up and I brought back to ask swap to other vehicle. at the time the didn’t have available so I went back next morning. The guy who I talk to on pick up day was good service. But next day I talk about whole story to two staff they treat us like we have no knowledge to drive a car. It looked no problem when I brought back but it definitely had problem to start the car. I explain to them but we disappeared the way they talk to us.( maybe because we are Asian female )

SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.

The QEEQ booking platform was very easy to use.

Staff was great. The car was great which is the whole point. But pick up waiting took long. That could have been quick

Best platform. I researched alot on different platforms, but this was value for money and with amazing service. I loved the whole experience