The service and car are both good but the pick up instruction is not clear. It says terminal pick up but it ended up to pick up the car by giving you a call.
“Not the car we booked. Rental car ok but not as efficient.”
About SURPRICE RENT A CAR:8.7/10
Pointed out marks on the car to supplier. Not recorded by supplier. Took video as proof. Upon return of car the supplier tried to charge for chips on the car body. Didn’t accept. Showed video evidence and attitude changed. Very poor stunt to pull.
About QEEQ:10.0/10
Was ok ..... will be very cautious in future. Surprise Rent a Car
come across as being shifty.
Car location at the huge multi storey airport car park is bit confusing hence long pick up time. Signposting from car park lift to the Surprice's parking lot would help.
Phone contact to Agent. Individual pick-up from airport. Quick electronic process. Any "new" scratches and dents were added immediately to rent a protocol. Car was clean and very well quipped. After drop-off I got transport to airport. Deposit on credit card was released 7 days later.
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