PARADISE CAR RENTAL REVIEWS

The car is very new with only 10,000 km clocked. However, they do not have a counter at KLIA2. They only have counter at KLIA1. So you will have to call the number provided when you have arrived. The car will then be delivered from KLIA1. As for returning the car, you will have to call them and arrange for them to meet you at KLIA2. It will be a bit of hassle though if you are returning the car outside their counter operating hours. Nonetheless, their rates is very competitive.

The price drop protector is very good and the rates is comparatively cheaper than elsewhere. The mobile apps is also extremely useful especially if you are on the road.

The office in downtown Kuala Lumpur is kinda tricky to locate. It's just a small desk at the lift lobby. The number provided took many attempts to get through. But the good rates offset the hassle.

Rates is very competitive. Website layout is easy to use and informative.

The car's fuel gauge showed nearly empty right after leaving the airport. Before returning the car, I contacted customer service for nearby gas stations due to difficulty finding one. They directed me to another customer service representative on WeChat, but the WeChat number was invalid. I informed them in advance that I might be late returning the car due to searching for a gas station and peak traffic congestion, but received no response. When I returned the car an hour late, I was charged an additional 20 MYR, despite not exceeding the 24-hour rental period. Bookings within 24 hours should have the same rate.

the staff was awesome.

Friendly staff - fauziah

Very poor quality of car supplied by Paradise

I received the car as per my booking. The car is in good condition.

The booking process was easy and trouble-free. The rate was competitive.

Cars are in good condition, friendly staffs

The car we got, a Bezza was low on power but extremely fuel economical. Ride was kinda bumpy but the AC is very cooling even in extremely hot KL weather.

As always, erc.com delivers as promised. The special periodic discounts is something that I always look forward to.

The car was lousier then previous rental. And the car is high fuel consumption not like previous car. Drove way less then the distance yet need to pump more petrol.

Nothing special.

It served the purpose. Nothing fancy. Just right.

Easy booking.

The car was in a great condition despite the car being compatibility the cheapest in the market.

Best price in the market

Yes it exceeded my expectations

The staff at Paradise KLIA T1 is always very polite and friendly. Very professional and efficient. It's a breeze to get car and return without any hassle. My favourite car rental company

The service was alright, but the car was terrible. It was a bizarre model that didn't seem like a normal car and consumed a lot of fuel! Half a tank was gone in no time.

Paradise rental car is not recommended. The car is in really bad condition with scratches. Returning the car is a hassle. The rental car location is inconvenient located in totally traffic jam road and the officer took so long to check the car.

The web booking is convenient, please do not use paradise really not recommended.

overall the car condition is moderate but pls regularly to service the car because the steering got a bit twisty when driving to 120km/hr.

To provide more choice and selection for the customer.

I book Perodua Bezza but got Proton Saga-lower category without any information before - dissapointing experience

Good

The car was driven directly to the airport exit when we picked it up, very convenient. I provided the wrong phone number, and although it took a long time to find us, they did not complain at all. I saw a warning light on and thought there was something wrong with the car, so they gave us a replacement the next day. Their navigation was not accurate, they arrived two minutes late and still apologized. Excellent service!

They were expecting me at that timeslot to pick up the vehicle with the documents and car prepared. Great service.

Bigger discount will be great.