CAR RENTAL REVIEWS ON ALAMO IN TORONTO

The car was very new, almost like a brand-new car.

The car shake a bit when I slowed it down on highways going around 100-120 km/h. I believe it needed a service but overall experience was good.

I don't think price drop protection kicked in for my booking but it surely gave me a peace of mind which I appreciate.

Pretty good, got a new car

The front desk staff at Alamo in Toronto were very professional. They went through their terms one by one and tried to upsell various products. Since I had already bought comprehensive insurance on QEEQ, I said 'no' to everything, and they didn't give me a hard time. At pickup, they initially gave me a small Ford SUV, but I refused it since it wasn't what I had booked. After insisting, they switched it to a Nissan Rogue, which I preferred. Thus began my journey across North America.

No need to wait in line, the process is simple and quick, and they don't forcefully push insurance.

Car was very clean with excellent specification. Counter staff were helpful and polite. Easy pick up once we found the counter.

Dissatisfied. The app didn't inform me that the second driver had to be at least 25 years old. My child is 22 with 4 years of driving experience, but they were not allowed to be an additional driver. As a result, I had to return the car 4 days early and it caused a lot of inconvenience!

The woman on the counter wanted to charge us again

No. I requested and paid for SUV car Hyundai (Santafi), after 10 days the car stopped at the middle of the road due to mechanical problem they pull up the car and replace it with a smaller one KIA (Otima) despite I went to their office twice explaining to them I need a car suitable for my condition specially I have two kids but their unstoppable answer “we run out of stock” I tried so badly to communicate with them through Twiter and via emails but nothing happened. I returned the car and paid for SUV car but actually I used smaller one.

The counter staff were very patient. They just asked about insurance without pushing it.

I have rented from Alamo several times, and their service is excellent.

Very good

Very smooth process. Pick-up was on time, and the return time and location were clearly communicated.

Everything went smooth. I was given a free upgrade upon pick up which was a pleasant surprise. Counter staff were very helpful and the lady at drop off location was very courteous as well. Overall great experience. I would request Alamo staff at Pearson airport location to pick up the phone. Tried connecting several times but no body picked and I had to connect to help desk for some queries. However apart from this, service was excellent and I would book again with Alamo.

Would definitely book through easyrentcars.com again. Gave me a good deal

The model I booked doesn't exist locally. Not sure whose fault it is. Felt deceived. I don't like Korean cars and prefer the Camry. If it wasn’t available, I might have booked a Ford instead.

Customer service was excellent!

Couldn't reach the rental company when returning the car, no one answered the phone. The parking location instructions were neither clear nor prominent.

Really appreciated the VW Tiquan. Spacious for the category chosen. Was in good condition and clean.

A good booking platform. Was easy and quick to use.

The counter lady need to treat customer better, I have purchased everything with my booking including extra insurance for $11 per day but she was insinuating that I do not have the insurance and it is on my own risk if I do not accept what she is offering at the end she end up adding 26 dollars to my bill in order to remove the 500 dollar waiver. Not straight forward and will not use the same lady again

Best service I have had in years,Alamo staff top class...well done.