I booked a larger vehicle, Toyota Venture, but they only gave me a Hyundai H1 at the store! The crucial issue is that the rear seats can't be folded! We had seven people and couldn't fit all our luggage.
Before returning the car, they asked customers to notify them 10 minutes in advance... added them on Line... notified them 20 minutes earlier... but when I arrived at the return location, no one answered my call! Extremely difficult to find staff... felt completely helpless when returning the car!
This car is diesel-powered and fuel-efficient, but the steering wheel is relatively heavy, the seats are not very comfortable, and the legroom for the driver is quite limited. The car is still new, with only 7,000 kilometers driven.
The car rental company explained things quite clearly before picking up the car. They held a 10,000 Thai Baht pre-authorization and mentioned that it would be refunded within two weeks if no issues arose. Note that MFlow cannot be used, and the policy is full-to-full for fuel. There is a gas station near the airport. Driving in Bangkok city can be challenging due to heavy traffic, but roads in the provinces are much better. I booked a Honda City but received a Nissan Almera instead, which seems to be the Southeast Asian version of the Sunny. The trunk is spacious enough to fit three 24-inch suitcases without any problem. The mileage at the time of pickup was over 30,000 km, and we drove 1,600 km. The car seemed to be in good condition overall.
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