CAR RENTAL REVIEWS ON AVIS AT SAN FRANCISCO AIRPORT, SFO

Like: V easy drop off at airport

I waited in line for twenty minutes. At the counter, I wasn't informed about the extra insurance they added. Later, I noticed unexpected charges and realized they had added all the extra insurances without telling me. The staff at Avis never mentioned it to me.

Very convenient!

Attitude was okay, but the explanation for the model upgrade was unclear, resulting in a significant cost increase.

Pickup and drop-off were very convenient

Went there after 9 PM, no queue

The service attitude was very friendly.

Since we picked up the car at 9 PM, there were fewer people, and we didn't have to wait in line. They only asked if we needed GPS because we had full insurance, and then it was done.

There was basically no queue, and the process was completed very quickly.

Service was average, no need to queue.

I'm not satisfied, I had no intention to upgrade.

We went to pick up the car at noon, and the receptionist spoke Chinese. She told us that the car we booked was not available and that there were only two Korean cars left in the same class, which were of lower quality. She suggested that we upgrade to a new 2018 Mercedes-Benz GLE350 by paying an extra $25. It was quite frustrating, but we had no choice. We ended up paying an additional $175 for 7 days. It felt somewhat like a scam because it’s unlikely you'll get the car you actually booked.

Very good

We rented two cars simultaneously. The staff providing service for my friend was excellent, but the staff assisting me didn't let me choose a model and assigned one directly. Additionally, they tried to upsell other insurances.

Satisfied

The rental process is convenient.

Queued for almost 2 hours to get the car, the experience was terrible.

Quite satisfied

Excellent service. Initially had some issues, but they were resolved well through communication.

The queue was extremely long. The license plate didn't match when picking up the car, and AVS parking staff had to search for the car everywhere. After a long wait, they couldn't find it and had to replace it with another car. Overall, the car pickup process was very difficult.