CAR RENTAL REVIEWS ON AVIS IN WASHINGTON D.C.

I will never choose Avis rental company again, they overcharge and add unnecessary fees!

AVIS's service has always been reliable. However, this time I got an older car, which was a bit disappointing.

They charged for a full tank of gas and it was over half full. They also charged over $200 for a “service fee” on top of what we paid you.

Wait was long to get Rental, Car smelt of smoke and was full of dog hair. was pointed to car and had to take 2 kids, 2 car seats and luggage across the car park to find it. was charged for prepaid gas when i said I did not want it. Was told I would be refunded but 4 days later no sign of refund. Was not made aware of a $100 holding fee when renting the vehicle either.

Price drop protector hasn't come into effect in either rentals I have tried. Easy to rent and prepay and quick confirmation

Picked up the car in the morning, service attitude was acceptable.

Location not the easiest to find. Signposting could be improved. Car type was upgraded I believe due to the lack of available vehicles. Some damage to supplied vehicle. Windows were filthy internally.

After I specifically asked if there were any charges beyond what I prepaid, I was told no. However, in the end, I was charged nearly 30 dollars. This 30-dollar insurance fee was neither explained nor asked if I needed it. I even asked before signing, but this just feels like taking advantage of me not reading the English contract. Even if I did read it, it wouldn't have helped—they just lied.

Counter staff was very helpful. Gave me an upgraded vehicle.

A decent, good platform for a discounted car rental price.

One of the fastest counter services I’ve had.

Small issue with upgrade sorted satisfactorily by Avis. Key fob didn't work.

Good value for money

Very good, very convenient.

I think i received an upgrade although nothing was said as it was the only car a available. The customer service was average

All good

The queues at Avis locations are usually very long, but this location had a relatively short wait time. I’ve rented cars many times, and extra sales pitches are common. This time, they only added a fee for an additional driver, which was acceptable.

The counter staff did not seem very friendly but were helpful. The car had lots of little dings and scratches which I had to point out to the guard at the gate.

Very slow, long queue for AVIS as usual. Agent couldn't find me a car but after waiting 10 mins found me one which was damaged and not clean. Agent then tried to add on an $800 excess waiver without telling me, luckily I noticed it before paying.

Qeeq booking process flawless as usual, no complaints.