CAR RENTAL REVIEWS ON AVIS IN REYKJAVIK

Avis and Budget share the same counter. Although the representative spoke unclearly, he was still very patient in answering questions.

There is an unexplained charge, and I haven't received a response yet.

1. Provide unresonalble class of the car, the land rover should be Premium SUV class and it is not the same as nissan xtrail. The car price of Land rover could be 2 or 3 times higher than Xtrail how can AVIS put it in the same class? this is unfair for customer! 2. Provide mulfunction car to customer. Your staff said The Nissan Xtrail car is the brand new one that use only 8000 km. But it show speed fault. The car speed that was checked with speed limit on the road has 10km/h different from the speed shown in the car instrument panel. This caused me a lot problem for controling speed and it delay my trip a lot! 3. Your staff lied to me that the car don’t have built in GPS so i need to add more cost to borrow the GPS from AVIS but actually there is in the CAR! This make me feel very bad that AVIS is unreliable and untrustable. From these 3 reasons, I won’t use your service again and won’t recommend anybody to use your brand.

We were grateful for the customer courtesy collection as it would have been difficult to get to the collection point at Reykjavik. This wasn't clear ath the time of booking the car.

The actual car model received did not match the one rented.