Ask for upgrade and was turned down. The customer next to me was given a upgrade without he asking. The car had minimum level of windscreen washer fluid. Had a a hard time to drive in winter n snow without washer fluid. Bought my own windscreen washer fluid to top up and use for my driving in winter snow. Avis disappointed me.
Average. When picking up the car, the staff mentioned that besides the car we originally booked, there was a BMW 5 Series Touring available at the same price. We asked if it could fit five suitcases, and the staff said the BMW was more suitable. However, when we went to pick up the car, we found the luggage couldn't fit. We returned to the store for help, but another staff member said it was impossible for him to assist us. When we requested a car swap, he claimed it was already the largest model available and refused to exchange it. His attitude was unfriendly. Eventually, we managed to fit all the suitcases ourselves. There were hidden charges since the so-called deposit has not yet been refunded. It's unclear if, as stated in the booking, no extra fees were supposed to be charged at the store.
When picking up the car, it took an extra two hours due to rental deposit policies. The requirement for two credit cards was not communicated in advance, causing a two-hour delay. When returning the car at the airport, the rental start time remained as the original reservation time, which was two hours earlier than the actual pickup time, resulting in additional overtime charges.
Waited for half an hour. The staff claimed that the car I reserved wasn't ready and offered me a different, obviously inferior, brand. I did not accept.
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