CAR RENTAL REVIEWS ON AVIS IN SAN DIEGO

It's okay.

Extremely bad attitude, very unfriendly towards Chinese, racist

The location is easy to find, the procedures are simple, and it's very convenient!

Did not provide the car we reserved, nor compensated for the difference.

The waiting time was acceptable, but the staff kept trying to upsell other models. Even after I clearly stated I didn't want to incur additional costs, they ended up giving me a Subaru (there were multiple Chevrolets in the lot). The staff couldn't explain why they gave me a Subaru when Chevrolets were available.

The attitude was okay, and there weren't many people.

Pick-up was very easy.

Average, I won't visit this store again next time.

This location is relatively small, possibly because it's in a suburban, less busy area. There was only one middle-aged woman on duty. I handed her the order, she politely asked where I was staying and for how many days. Without pushing any additional fees, she gave me the car keys and instructed me to pick up the car from the lot myself. I had booked a Ford Fiesta but was upgraded for free to a small Kia SUV.

Very convenient and fast, the car is also great.

The staff entered the wrong license plate number three times! Very poor work attitude! Our car didn't have enough space, and when we asked to upgrade, they refused to give us the car we needed! The upgrade price was extremely high! No explanation was given, it felt like a forced sale! Terrible service!

The service was fine and the efficiency was okay. However, Avis has a problem with arbitrary charges. The reason for the charge and the explanation afterwards were different. Once the money is deducted, you are at their mercy.