CAR RENTAL REVIEWS ON AVIS IN MONTREAL

Satisfied

Staff were relatively patient, but there was no Chinese service. For customers with poor English skills, the experience was quite bad, as their needs were not met. Especially with the child safety seat, the model and style were not usable, and no one helped with the installation.

The car was supposed to be an economy model, but they upgraded us to a Chrysler 300c for free. They added an additional driver without charging, didn't push insurance aggressively, and the return process was smooth. The only downside was a security deposit of 350 CAD.

The order included a tire management fee, but there were no snow tires unless returning the car outside Montreal. We had to upgrade to an SUV because it was snowing.

The waiting time in line was quite long, and the staff's attitude was average. The English accent in Quebec was hard to understand!

At the Avis Montreal Airport location, it took nearly an hour to queue for the car. The staff’s attitude was quite abrupt due to their fatigue, and they couldn't clearly explain the overlapping fees between the rental platform and the store. A major downgrade in the car (no Ford Mustang due to cold weather, downgraded to a regular Hyundai) and a change in the return location led to no special deal for driving a U.S. car back to the U.S. Instead, there were extra upgrade and duplicate insurance fees, raising the total from about 1800 yuan to nearly 3000 yuan. After returning home, the QEEQ platform only managed to recover 240 CAD from Avis. Based on industry standards, I believe people can judge this fairly.