Renting and returning the car were both convenient. There were no hidden fees. However, the car had a minor issue; the right rear door couldn't be opened from the inside.
Both picking up and returning the car were convenient. There were no hidden fees, but the car had a minor issue: the rear right door couldn't be opened from the inside.
“Good car but don’t use the Vancouver downtown office for pick up.”
About AVIS:6.0/10
Very poor service at pick up, car wasn’t even at the location for the agreed 12.00 pick up. No apologies given was told to go and get a coffee and come back at 12.15. The manager, Khalid, was argumentative and told me it was normal to wait an hour implying I was lucky to get it when I did.
The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.
Guy who served me was awesome. Super efficient and was on the road in no time.
About QEEQ:10.0/10
Liaised with Avis via WhatsApp for us. We had delays on the flight into Seattle and the Amtrak over into Canada. I was worried we would arrive too late for pick up. They communicated with Avis brilliantly. Made it to pick up at 12:05 and they shut 12:30am
The service was excellent. On site, they provided a BMW X5, and the next day, due to an accident, it got damaged. Right after the incident was resolved, they immediately replaced it with a Jeep Grand Cherokee. The process was simple and easy, with no additional costs incurred.
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