CHIC CAR RENT CAR RENTAL REVIEWS IN THAILAND

Like: Very friendly staff, car was in new condition
Dislike: We had to go past security on the domestic airport, while I didn't arrive there, with luggage & kids etc, should have been outside security. The car itself: Honda BRV didn't have much power when taking over, or going up a hill with just kids in the back.

I rented a car from this company. When I picked up the car, they didn't allow me to inspect it before signing. The car had already driven 100,000 kilometers, and the seats and interiors were dirty and worn out. What's worse, the brake pads were dangerously thin, and braking caused a loud screech. The main issue came when I returned the car. Despite driving very carefully and holding a local license, the staff used a flashlight to find a tiny cut on the front left tire and demanded 5000 for it. I argued that if I had caused it, how come there were no other scratches or damages? They insisted it was part of the policy to charge 5000. I suggested that maybe their initial inspection missed it because the cut was so tiny it was barely visible. When they showed the car inspection report from the pickup, it indicated scratches on three of the four tires, except for this one. I didn't buy full insurance, so they insisted on the payment. This appeared either as careless inspection by Thai staff or a deliberate scam since they knew I didn't have full coverage. They deducted the money from my deposit. I refused to accept this unfair charge and demanded compensation.

This car rental company is a scam. Everyone, do not rent cars from this company. When picking up the car, we told their staff that we would like to extend the rental by one more day. They said we could simply pay the same daily rate when returning the car. However, when we returned the car, they demanded 80% more for the extra day. When we asked to speak with the staff we had dealt with earlier, they claimed not to know who that was. We later found out that the section for staff signatures on the rental document was blank. They threatened to withhold our 5000B deposit if we didn't pay the higher fee. This is clearly unfair. Do not book cars here.

Poor English, lots of issues

The flight was delayed, they directly charged me and then told me there were no cars. Had to rent another car elsewhere.

There were very few people both when picking up and dropping off the car, no need to queue. Communication was smooth, which was helpful since renting a car is simple. They reminded me that the full insurance doesn't cover the tires.

Except for the language barrier, everything else was fine. The staff turned on the air conditioning before the inspection upon car return, and when returning the car, staff were already waiting in the parking lot and escorted us to the departure hall. Much more convenient than expected.

The service attitude was quite good.

Local Thai rental company is great, not inferior to Avis or others.

Excellent experience. The car was very new, drove comfortably, and the service was great.

Habitual good review.

Like: Best rental rate and car in good condition .
Dislike: nothing.

The staff was quite friendly and efficient. The return process took just one minute. There was an error in my booking time, but the company allowed me to pick up the car approximately six hours earlier and return it an hour later. Great service.

Booked to pick up the car at 14:00 during the day, but didn't get it until 18:00. Booked a pick-up in the city center, but they made me go to the airport instead. Ridiculous, right?

Very convenient to connect with the car rental directly after getting off the plane.

Waited 20 minutes to get the car. No receipt was given when we returned the car.

The car rental service in Thailand has a very good attitude. Returning the car is also very quick. Any issues are resolved promptly.

Fast pick-up and car exchange process. They didn't say anything even though I was slightly late returning the car. However, I couldn't find a gas station at the airport and returned the car with a 5/4 fuel level, resulting in an $800 charge.

Very convenient, the procedure is quite simple. It takes about 10 minutes to rent or return a car.

The service attitude was quite good. The staff were very patient and kept smiling, but they were a bit rigid and not very easy to talk to.