CAR RENTAL REVIEWS ON DOLLAR AT BOSTON LOGAN INTERNATIONAL AIRPORT, BOS

The queue moves quickly.

The service was excellent and enthusiastic

Lack of transparent fees and deliberate overcharging.

Like: Fast friendly service
Dislike: That I bought insurance when I didn’t need it, the extra money I didn’t have to spend. Left my sunglasses in the car, hopefully able to get them back?

It was supposed to be a JEEP Grand Cherokee, but after waiting for a long time, I got an old Nissan similar to a CRV. The car broke down after two days and got towed. The rental fee was still charged at the Cherokee rate.

They pushed for the EZPass, which was overpriced. Later, I realized there's a cash lane I could have used without spending the extra money.

Dollar is pretty convenient to use.

Good

The shuttle bus from the airport to the rental car company’s parking lot comes about every 20-30 minutes. The rental car company’s counter is easy to find. However, the counter staff insisted on adding $59 for the EZ pass, saying that the highways from Boston to Washington don’t accept cash or credit card payments. Though the booking website mentioned only paying $259 at the store, Dollar ended up charging me $369 with tax included. I didn't bother arguing but felt that the rental car company should inform customers more clearly; it's quite disappointing.

We arrived at Boston Logan Airport at 5:30 AM on September 10th and headed straight to the rental counter. There weren't many people early in the morning. A golden-haired representative, who initially appeared friendly, turned out to be quite the opposite. She aggressively recommended EZPASS, claiming all East Coast highways required it, and it would cost $15 per day, adding up to $70. She went on for about 40-60 minutes. Although we have good English, we insisted we didn’t need it as Google Maps could avoid toll roads. We had experience from a previous West Coast trip. After resisting the service for an hour, her attitude shifted. She asked if we had additional drivers to include in the contract. Thinking it was like Hertz, we added my wife. She briefly mentioned 'more money' for the extra driver without specifying the amount. We received two contracts, and something felt off. Before leaving, I reviewed them and noticed our bill, which should've been around $110 with one-way fees and taxes, was $190. Other people had lined up, so we waited and inquired. She claimed she informed us about the extra costs, yet didn’t specify the amount. We requested a cancellation, intending to have just one driver since the extra cost was unnecessary. She refused and insisted it couldn’t be canceled at her counter, only at the pickup location. Before leaving, I took a photo of the counter, but she demanded its deletion, fearing trouble on-site so we complied. At the pickup location, her supervisor assisted with the cancellation. A waiting customer informed us she mocked us after we left, wishing we'd be fined on East Coast toll roads. He also found her very rude. Sorting everything took two and a half hours, a nightmare. Later, we realized EZPASS was unnecessary, showing she set two traps after failing to sell it. Strongly complaining about the service of the 'pretty' representative on duty from 5:30 to 7:30 AM on September 10th at Boston Logan Airport. Her attitude was terrible!

Extortion and forced insurance sales, taxes, etc., the actual rental fee almost doubled

Variety of choices and convenient pick-up and drop-off procedures

Was overcharged more than 360 dollars for insurance. If you're not good at English, don't rent here. It's better to book directly on the official website.

The car rental experience was average. I had prepaid over 1000 yuan for this 3-day rental, but upon renting the car, an additional 300-dollar fee was incurred. (Besides the 100 dollars for off-site return, which I knew in advance, and an extra 30 dollars for EPASS electronic payment, which I can accept). The cost for these three days was much higher than the cost of renting a car on the West Coast for five days.

The service was good, especially the car return process which was simple and quick.

Pickup was extremely slow. All rental companies in Boston share the same hall. While other companies processed 2 to 3 customers, Dollar barely managed one. If I hadn’t paid in full, I would have definitely switched companies on the spot. The most disappointing part was the GPS, which was a barely usable LG Android model. To make things worse, they didn't provide a GPS mount, so we had to hold it by hand in the passenger seat. After using it for half a day, I went to buy a Garmin GPS myself.

The staff were very patient and the recommended additional options were quite practical. Pickup was very convenient with a good selection of vehicles, all in excellent condition. Overall, very satisfied.

They may suggest upgrading your car or purchasing additional insurance, but make sure to ask everything clearly before deciding

They said my credit card name (in English) didn't match my passport name (in Pinyin). Even after providing all necessary documents, they still canceled my order. Ridiculous.