CAR RENTAL REVIEWS ON DOLLAR IN BOSTON

No. I didn’t get the vehicle I booked for. Instead given a freshly returned one which wasn’t clean or washed.

The car was in good condition, and during pickup, there were 7-8 cars to choose from. The downside is that the ETC is fixed at 9 USD per day.

Felt confused by information from counter staff about toll unit. I was spending 2 days in Boston where the unit was needed and the rest on toll free roads of NH and Maine yet he charged me for 11days at more than $100!

Fraudulent company

Service at pick-up was virtually nonexistent (take whichever vehicle you want... and gone ) Contrast with the warm welcoming at return .

Easy to use No price drop since booking

We booked an economy car since we weren’t travelling very long distances. The car was in good condition and served us really well for our trip to Plymouth and Cape Cod. Staff were friendly and helpful. A very positive experience. Thank you

Easy pick up from rental counter (short wait due to several planes arriving). Counter staff very pleasant. Van was ready, found some dents on vehicle and staff took care of the issue. Easy return. Simple process.

Love the website, simple and easy to navigate. Great prices, reasonable rates.

Vehicle was nice, but was dirty inside. Person at the counter when I picked up vehicle was slow and rude. Did not like being asked questions. Went to get car and a guy just said "pick any one from that row." One vehicle smelled like fermaldihide and another like an ashtray. Tried to fill vehicle with gas three times at three different gas stations and gas would not pump in due to some type of faulty gas tank nozzle entry. Barely made it back to rental area and no one was there to share the problem with. I have tried to call twice, but was put on hold for so long that I had to hang up. They will more than likely charge me an arm and a leg for gas. I also don't like their policy with the EZ Pass. For me, it would have been better to be charged for actual tolls and not a flat rate.

Counter staff unhelpful tried to sell me more insurance even though I had full coverage

Car booked was a mid size SUV however the car offered was a very small SUV and could fit only 2 suitcases. We were told this was still "Mid Size". Dollars charges for road tolls very high compared to other companies.

Easy booking but should show exactly what is or is not included in the insurance package and what additional fees to expect from rental company.

It was okay, the process was smooth, though the front desk attitude was average.

I though that the staff were very ignorant and unhelpful when I needed assitance with the child seat, also I asked for a toll tag and never received it, there seemed to be nobody at the desk when I needed assistance. Need more task lighting in the pick up area, how is anyone suppose to install a seat in bad lighting

Booking was a breeze

After completing the paperwork at the office and receiving the keys with the parking location, we were left to our own devices. No one inspected the car, and no one explained how to use the E-TOLL, which almost led to a toll violation. Fortunately, a toll booth employee stopped us and showed us how to use it properly.

It's acceptable.

Very good

Having all car hire companies under one roof at Logan Airport Boston so easy, just find your company and check in. easy process (if you prbooked) they check your details and point you to the Garage where your chose of vehicle is waiting, you may not get the vehicle you chose online, but you do have a chose of similar vehicles presented to you, I would have preferred the car I originally chose online, but the vehicle I picked (Toyota Camre the "Y" was missing) was acceptable. I did make a quick inspection of the condition of the vehicle before leaving the parking structure and did note the missing Y and what appeared to be a slightly misaligned front offside quarter panel in relation to the drivers door, also the wheel well liners were also out of alignment. other than a few niggles the whole Dollar rental experience and vehicle were flawless.

The Dollar desk was a little tricky - the old insurance sale scam - other than that it was seamless and the car was great.

I was unsure if the booking would come off but it did. The price was fantastically low and matched my expectations.

The counter staff person, TeAndre, was super friendly and helpful, he even walked us up personally and carried our car seat. I felt very valued by the workers at Dollar.

Booking was easy, the price was excellent, the vehicle was just what we were looking for. Thanks!

No need to queue

Car was dirty inside and out but only complaint