DOLLAR CAR RENTAL REVIEWS IN UNITED KINGDOM

The actually car was fine a d when I was sent to the correct address everything was ok

Exorbitant charges for scratches on car tire

They did not explain how tolls work. I did not know I had driven through tolls till I recevied the toll notice which I paid. I paid the two tolls and the two fines, each being £22, which was the £2 toll and £20 fine. I then received a notice for an admin fee of £42 for each toll notice. They have a duty of care to tell their customer how their tolls work, and if they do have to send the dmin fee, it should not be double the price of the toll and fine put together. I will NEVER hire with Thirfty again... locally or internationally

Like: Very friendly but eficient staff, free upgrade, no hidden charges, no waiting, quick and friendly transfer to airport
Dislike: nothing could be improved!

I spoke with 2 different persons at Customer Services and both were extremely helpful and resolved my query promptly

Easy to book and competitive pricing.

Car not supplied with full tank. This was recorded by rep who advised " no problem, return with same amount". On return signed off car and advised "all Ok". 3 days later find that deposit of Gbp500 had been debited but only Gbp460 returned. Called Dollar at LGW , staff checked details and said would rectify this issue.....but have not. Fraudulent practice ???

Very good

Like: Well I have been happy with Thrifty from day one .. Been hiring them for a while now
Dislike: No comments here

Great service..upgrade to BMW..very helpful staff..we had a borrowed child seat booster ..staff helped fit it ..great guy..

Great price

The service is quite good.

car was excellent. Staff very pleasant but computers down so took far too long.

The company arranged a car to pick us up and take us to their office. When we arrived at the airport parking lot after our flight, the car was already full. The driver politely asked us to wait a moment while he dropped off the other passengers and then came back for us. We waited about 40 minutes before the car returned to take us to the rental company. We waited about 10 minutes at the counter and another 10 minutes for the paperwork. The whole process was very courteous.

As soon as we left the airport, we saw the ENTERPRISE shuttle bus. We hopped on and it left immediately, very convenient. There was no time for a cigarette break; we quickly arrived at the ENTERPRISE location. The staff was friendly and efficient. They didn't have the NISSAN I reserved, so they upgraded me to a VOLVO for free. The gas at the store was also slightly cheaper, so I bought a full tank. Overall, very satisfied. The car even came with a navigation system.

Very professional and the procedures are complete.

Good attitude. Mitsubishi.

Efficient and high-quality service. I originally booked a small Ford but was upgraded to a Mercedes for free. Drove nearly 2000 kilometers and the fuel cost was even lower than in my country...

Service was too slow and the location is a bit far from the airport, requiring a shuttle bus.

The front desk service was okay, but no one answered the phone for pickup and drop-off, and the location difference was huge, almost made me late.