CAR RENTAL REVIEWS ON THRIFTY IN SAN FRANCISCO

Reviewed: Wed, May 8, 2019

About Thrifty: 7.7 /10

In the first check in point staff promised me to upgrade a larger car but although I waited about an hour the garage people couldn’t get are promised car but they gave me the same category SUV. Simply they made me wait an hour but didn’t keep the promised car size

About QEEQ: 8.0 /10

Anna Zechariah

United States

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1 days rental

Reviewed: Wed, May 22, 2019

About Thrifty: 8.0 /10

Not very satisfied

Breanna Anderson

United States

x3
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x3
x2

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jun 26, 2019

“Easy Peasy”

About Thrifty: 9.7 /10

The customer service representatives at this location were amazing! they were helpful and happy

About QEEQ: 10.0 /10

so far i am loving using this website to book rental cars. very easy and like that i gain points on my purchases

United States

x2
x0
x1
x1

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Wed, Jun 19, 2019

“not really pleasant”

About Thrifty: 6.7 /10

should have explain all the additional charge to the customer

About QEEQ: 8.0 /10

United States

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1 days rental

Economy | Chevrolet Spark or similar

Reviewed: Wed, Jul 24, 2019

“We had to wait almost 2 hours to actually be given a car even though I had booked it well in advance”

About Thrifty: 7.7 /10

I waited almost 2 hours for a car even though I had booked well in advance.

About QEEQ: 10.0 /10

Cornelia Palmer

United States

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1 days rental

Reviewed: Wed, Jul 24, 2019

“San Francisco - Highway 1 - Los Angeles - Palm Springs - Las Vegas”

About Thrifty: 4.0 /10

The service for picking up, switching, and returning the car was excellent. I purchased the roadside assistance insurance recommended by the receptionist when picking up the car. However, when I had a flat tire, the assistance hotline was busy for 2 hours. What's the point of the roadside assistance insurance? I hope to get a refund for the insurance.

Reginald Thoreau

United States

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1 days rental

Reviewed: Wed, Feb 20, 2019

“San Francisco-Los Angeles-San Diego-Las Vegas-Los Angeles”

About Thrifty: 2.0 /10

The supplier tried every possible way to persuade us to upgrade the car and buy various insurances by claiming that the car we reserved was not available and offering a smaller one instead. We insisted on not compromising, and in the end, they gave us the car we originally booked! Didn't they say it wasn't available?! The car rental experience was extremely poor!

United States

x2
x0
x2
x2

1 days rental

Economy | Chevrolet Spark or similar

Reviewed: Tue, Jun 18, 2019

About Thrifty: 8.0 /10

Was very expensive for the short time we had it is my only complaint

About QEEQ: 8.0 /10

August Bessemer

United States

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1 days rental

Reviewed: Tue, Jul 23, 2019

“Highway 1 Southbound”

About Thrifty: 2.0 /10

They overcharged me twice. First, they charged $115 for fuel even though I returned the car with a full tank. Second, despite the prepaid amount covering all costs, they charged me for a second driver's license fee. Poor service.

D.Lee

United States

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x0
x1

1 days rental

Intermediate | Mazda 3 2 Doors or similar

Reviewed: Tue, Apr 23, 2019

“Great Prices, Great Website, Great Service.”

About Thrifty: 10.0 /10

Thrifty did a great job. Long line but it moved quickly :-)

About QEEQ: 10.0 /10

Everything was great! My first time using easyrentcars and You’ve definitely won my business.

N.Harrison

United States

x4
x1
x4
x1

1 days rental

Medium SUV | Hyundai Santa Fe or similar

Reviewed: Tue, Apr 2, 2019

About Thrifty: 8.3 /10

Car was small, we book a much bigger car. When we arrived at the counter they did not have what we reserved.

About QEEQ: 8.0 /10

United States

x2
x0
x0
x3

1 days rental

Standard | Ford Fusion Saloon 2 Doors or similar

Reviewed: Thu, May 9, 2019

About Thrifty: 10.0 /10

Every thing was simple and efficient, nice work by staff.

About QEEQ: 10.0 /10

Ern

United States

x2
x1
x5
x2

1 days rental

Luxury SUV | Chevrolet Suburban or similar

Reviewed: Thu, May 16, 2019

“I will reconsider based on the shuttle experience”

About Thrifty: 9.7 /10

There was no proper queuing system at the Thrifty shuttle pick up point. We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX. The buses that came were either full or people have no consideration that we arrived first. We ended up having to call UberXL.

About QEEQ: 10.0 /10

D.Salin

United States

x2
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1 days rental

Standard | Ford Fusion Saloon 2 Doors or similar

Reviewed: Thu, Jul 18, 2019

“Messed upb!!!”

About Thrifty: 7.3 /10

Car poorly maintained... Blew tire, Old oil, low oil, smelled of smoke, no acceleration... lousy car maintenance.

About QEEQ: 10.0 /10

Vita Hugh

United States

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1 days rental

Reviewed: Thu, Feb 28, 2019

About Thrifty: 6.0 /10

The local counter insisted on buying insurance.

Sandy Piers

United States

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x0
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1 days rental

Reviewed: Thu, Feb 21, 2019

About Thrifty: 2.0 /10

Arrogant attitude, insisted on extra charges

United States

x2
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x0
x0

1 days rental

Economy | Chevrolet Spark or similar

Reviewed: Sun, May 12, 2019

“Pushy agent”

About Thrifty: 9.3 /10

The agent at SFO was being pushy about upgrading our car and getting insurance even though we had already secured insurance from Easyrentcars.com.

About QEEQ: 10.0 /10

We managed to get through to an agent who helped explain our rental. Thank you.

J.Munoz

United States

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1 days rental

Standard | Ford Fusion Saloon 2 Doors or similar

Reviewed: Mon, Jun 24, 2019

“The car was good, but I am waiting for the refund, I didnt receive the whole deposit 200 , only 122”

About Thrifty: 7.7 /10

The car was good, but I am waiting for the refund, I didnt receive the whole deposit 200 , only 122

S.Slade

United States

x1
x1
x0
x0

1 days rental

Compact | Ford Focus or similar

Reviewed: Mon, Jul 8, 2019

“Terrible pick up experience”

About Thrifty: 7.7 /10

Terrible slow customer service. It took over 1 hour to stand in line and wait to pick up car. Each customer was taking over 15 minutes. Most other companies take only 5 minutes or so per customer. Terrible wait in line at 2 am in the morning. Staff had a good attitude, but when you wait that long with a 6 year old boy at that time at night your a mentally and physically done.

About QEEQ: 8.0 /10

Rachel Lucia

United States

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1 days rental