CAR RENTAL REVIEWS ON APEX AT AUCKLAND AIRPORT, AKL

We were surprised at the quality of the car for the price, much better than expected, this was a nice surprise.

The lady who served us was very friendly but l wished she had spent some time with me going through such things as Spare wheel Radio GPS Route out os site Ets

All good

Pick up lady was relatively inexperienced; drop-off lady was very nice.

The process of collecting was smooth and efficient. The driver to the airport was awesome.

Easy platform to use.

We wanted to extend the rental by 4 hours and gave up. The hire company couldn't extend more than 2 hours without you notifying them and you said it wasn't up to you we had to contact them All very unsatisfactory

No unnecessary insurance upselling. Booked the inter-island ferry through Apex, and the vehicle's ferry fee was waived. Great!

Car was VERY used, a lot of damage inside and outside. Two photo sessions was needed to document it all, wiper not good, and key not funtional below 12C. We did not get the car we had booked, Nissan...but a 110.000km used Subaru.

Smooth pick up and drop off. Friendly staff - tried to upsell insurance as expected. Car was in quite poor condition exteriorly - lots of scratches and several chips on the windscreen which we did raise there and then and staff assured us this was all noted and would be accounted for at the end. They take pictures and email them to you to confirm appearance of vehicle at collection, we were quite alarmed when we got these through to our email several hours later as they in no way represented the extent of the scratches and chips present (thankfully we took our own extensive pictures). We called the company who were quite reassuring about the situation. At drop off we were whisked away almost instantly at Wellington Airport - very efficient. They did release all of our deposit so seems they are perhaps more laid back than other rental companies we've dealt with in the past! The extra insurance would have been around 90 NZD so perhaps we could have saved ourselves the anxiety of wondering if our 2000 dollars was safe by paying that.

Quick pick up, efficient staff. Helpful staff member outside helped us out looking for pre - existing damage. Car was a base model but perfectly OK. Totally reliable.

Good platform to use. Good price for the car.

The car we were allocated was much older than the others in the fleet and had lots of dents and scratches. Not sure why this was so but I'm the end it was great as we did not have to worry about another scratch. The car did us proud for 33 days. Thank you.

The woman at the pick up location wasn’t very nice, not very customer service oriented

Great welcome, good services, everything was perfect.

There aren't many people, and only one or two employees will serve you. They'll politely suggest you buy full insurance, but if you have any issues, you still have to call different numbers for help. Once you pay, they'll give you a sheet detailing what to call for each situation.

Car was old and a little bruised, however, done the job very well.

Again, easy experience and lots of good communication from you guys.

Terrible customer service at pick up and drop off-lazy employees, huge line, no smiles, poor communication. Will never use apex or easy rental cars again

Nice new car. Drives smooth.

Easy booking

Clean car. The first car I rented had engine trouble, and they delivered a new one very quickly. Very impressed.

Easy and smooth pick up and drop off

Great value. Great service. Very easy and efficient!

Brilliant app!

Handed an ancient model of the vehicle - despite a new model being shown when I booked. Refused to take the car as it wouldn’t fit our luggage and was a Wreck but apex demanded more money. Had to argue with staff for half hour who were extremely rude. I will make it my objective to tell as many people as possible about this joke of a company