CAR RENTAL REVIEWS ON THAI RENT A CAR AT PHUKET AIRPORT, HKT

In my opinion, thairentcar is one of the top 3 car rental companies in Thailand. Highly recommended.

The service is excellent. Even if you don't speak English, there's no need to worry. The staff is very patient and friendly.

Very satisfied with their service

Good

They charge an extra 500 yuan after 10 PM, so I picked up the car the next day as I was staying near the airport.

Very good

Very satisfied, the staff was very friendly, and the car was brand new!!!

I recommend everyone avoid renting from this store. I believe they intentionally make customers pay damages. During my car return, the actions of these two staff members were very dubious. I've rented cars in Phuket around 8 to 10 times, and never experienced something like this. Here’s my experience with picking up and returning the car. When I picked up the car, I noticed scratches all around the vehicle, including the tires and rims. I took photos with my phone, but the two staff members seemed impatient and said it was no big deal. When I was about to drive, I realized the left side mirror couldn’t be adjusted and called the staff to fix it. Fifteen days later, I returned the car in the evening, driving it to the parking lot. Two staff members came over to inspect the car, acting rather strangely. They immediately went to check the front windshield and found a tiny spot. They then asked if I had photos from when I picked up the car. I showed them the video I took, but they insisted the spot was my fault and that I had to pay for it. I carefully reviewed the video and found that the spot was already there before I took the car. After some dispute, they reluctantly accepted that I didn't need to pay. However, the whole process felt like a setup to make me pay. It seemed like they already knew about that spot. I believe many people have had to pay because of this. I suspect this will continue happening, so I advise everyone not to rent from this place. Really, if you have to rent from here, make sure to take detailed photos of every inch of the car and the glass. They will make you pay for the smallest mark. I suggest the car rental company investigate if this store is suitable for partnerships.

Good

The process is simple

Very good

The car pick-up process was very quick. The vehicle was provided with a full tank and cleaned. I received a car with just over six thousand kilometers on it, almost brand new. Overall, I am very satisfied and will use this company again next time.

The service was acceptable.

Overall, a very good experience.

Smooth communication

The car was a little old but was fine for what we needed. The windscreen washer neeed to be replenished as it hadn't been checked prior to our pick up.

The car was not as advertised. The online pictures showed a hatchback YARIS, but the car I received was a sedan version of the YARIS. The car was old with many scratches and damages. I didn't purchase the full package insurance. When returning the car, they noticed some white dust on the front tire, but the metal parts were intact. They tried to blame me for damages, and only after I made a fuss did they say it was fine.

Excellent service, provided a new car and the process was convenient.

Normal

Convenient pickup, easy to find the store, and clear instructions on important points.