They had the car I requested but did not provide it until I repeatedly asked. The rental amount did not match the confirmed amount on QEEQ, and they couldn't explain the extra charges. Due to time constraints, we accepted it first. This needs to be handled by QEEQ.
This was the worst company. The attendant with an Indian accent told me the car I selected was not available and offered to switch it with a Japanese car, but ended up giving me a Kia, which left me speechless. After various troubles, either missing EZpass or no reverse sensors, I finally chose a fuel-consuming Ford.
Previous experiences were fine, but this time in Baltimore, the attitude of a Black woman at the exit was extremely poor. Even with the rental agreement, she still demanded a passport, checked the keys, and after checking, she didn't open the barrier promptly, making us wait for several minutes. Budget should train this employee. Very dissatisfied!
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