Renting a car is very convenient, the process is smooth, and there was no upselling of insurance. The service was quite friendly. However, the car seemed to shake a bit during acceleration, especially uphill, which might be a power issue.
The pick-up station was located conveniently within the Launceston Airport and the staff were very professional in helping me check out the car and in guiding me.
1) The car was different from what I chose and expected.
2) When I went to check in and pick up the car, the amount I needed to pay was higher than what was printed on the reservation email's receipt (after deduction of the child car seat). When I asked the staff about the discrepancy, she just asked me which agent company I used and told me to contact Zuzuche! She further told me that if I didn't pay the new amount, I could not take the car. It seemed like they could change the price at any time, regardless of the reservation details!
It was good. Positive experience. Though I did receive a call to say I'd caused a window chip but this had been brought to my attention before I even saw the car. I did inform the staff it was in the condition report but it was stressful to receive a call without them checking their own report first. Otherwise it was not noteworthy.
Very poor service, booked a Camry but got a Qashqai. The whole family and luggage were cramped together. Complained to the rental company, and they claimed it was an upgrade. This issue has never been resolved.
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