CAR RENTAL REVIEWS ON BUDGET IN MONTREAL

The waiting time was a bit long, but the car pickup process was very simple. Excellent!

La voiture était parfaite!!! Tout confort!!!

Réponses rapides

Staff were good but needed more information on where to drop off car as hard to find and had to ask directions twice from staff at airport. The sat nav wasn't satisfactory and couldn't find my final location despite having full address including post code, additionally it needed up dating. In the end we ended up using google maps to get us there and back. The staff at budget however had no issues giving me a refund so good staff.

smooth and easy to use.

Friendly staff at pickup. Upgraded car

Voiture très propre et spacieuse. Nous avons vraiment passé un bon séjour grâce aussi au confort du véhicule

The service of the counter staff was horrible. The person does not accept my canadian credit card because my driving license was french. This forced me to pay with my french card and to buy a supplement for the insurance whereas I am covered by my canadian credit card... Moreover, the car was smaller than requested through the website.

the car was smaller than requested through the website.

le personnel d'accueil assez désagréable, pas très serviable

parfait

Unbelievable or despicable that Budget and Hertz, which are probably different brands from the same company, hire only one employee each for pick-up desk. Especially at a time when a long haul flight (read with many passengers) lands. Hard to understand why pick-up procedures take so long. Took more than 60 minutes overall. And I was lucky to be 4 or 5th in the line. They must have been over 20 when I finished...

Good.

La voiture n'était pas très propre à l’intérieur, mais le reste du service était parfait.

We arrived at the Budget/Avis counter at Montreal Trudeau International Airport around 8 AM, but there was no one there, even though their business hours state they open at 6 AM. A middle-aged woman showed up after 8, looking very displeased as if we had disturbed her sleep. We handed her our rental voucher, and she processed the pickup and added an additional driver at my request, explaining that for spouses, there is no extra charge. Initially, we were happy as it saved us some money. However, when we reached the parking lot, we saw they had given us a Chevrolet Spark, the same model we originally got from Alamo in Vancouver, which has a trunk too small to fit two suitcases. Alamo eventually replaced it with a new Golf. We went back to the counter to request a different car, but the lady's attitude worsened, saying they had no cars of the type we booked and that if we wanted a bigger car, only a C-class KIA was available for an additional 10 CAD per day. We argued that since they didn’t have our booked car, the upgrade should be free. She insisted that the Spark was in the same group as our booked car and that we needed to pay for a larger one if desired. We then contacted Mr. Zhang from your Guangzhou headquarters, who had provided excellent service before our trip and left us his WeChat for any issues. We reached him via WeChat voice, and after hearing our situation, he agreed that the other party was at fault and promised that the customer service would call us soon. Your company’s customer service called quickly, communicated with Budget, but it seemed like the problem wasn’t resolved. The customer service suggested we agree to the upgrade fee to complete our trip and discuss it later. Meanwhile, the woman had already given the KIA to someone else, implying we no longer had that option. Ultimately, they gave us a Hyundai Elantra, charging us an additional 32 CAD, with the remaining amount to be charged upon vehicle return. Being forced to upgrade for a fee left us very dissatisfied with Budget.

I arrived late at the airport and there was only one staff serving a long queue of costumers but there were obviously some other staff available in the back office.

Good

Picking up and returning the car was convenient, and the service was good.

The car was OK, clean and did the job. But the service provided by the counter staff was lousy. It took 1.5 hrs waiting time for a car which was reserved months ago. Budget will never see me again as a customer.

Booking the car was no problem, everything went smooth and worked out as expected.

I booked a standard car and get a YUKON XL- because they did not have anything smaller and consequently spent about $75 extra on gas! Very disappointed and hope that I will be refunded for the extra gas

Renting a car from the QEEQ website was very convenient. The insurance costs were confirmed during the booking process, so there was no need to deal with upselling at the rental counter. I've rented from Budget before; they have locations at airports and train stations, making it very convenient. The cars I got were always under 10,000 kilometers, so I have a good impression of this company.

Car wasn't available so they offered a free upgrade. The upgrade car was dirty however so we had to wait an additional 20 minutes for it to be washed.

The budget counter at the YUL airport was the worst car rental experience I’ve ever had. 100 people waiting and 1 person working, and no cars available despite reservations. It was appalling.

Car was great. It was an suv so bugger than expected but great.

Everything was easy and well done.

3 heures d’attente pour récupérer la voiture. Prix trop élevé du GPS !

I rented a Jeep Grand Cherokee but initially got a Hyundai Santa Fe. After contacting customer service, they gave me a GMC. Special note: this rental company doesn't even have the Jeep Grand Cherokee in their fleet!