CAR RENTAL REVIEWS ON OK MOBILITY AT LISBON AIRPORT, LIS

More carefully with the cleanIng of the car

Good

They were awesome, great customer service, speedy pick up and drop off. Shuttle to airport, highly recommend.

The whole experience was excellent!

Quite helpfull

OK car rental are completely unorganized. There is no signage to show how to get from the Airport to the depot. If anything went wrong with the car I think it could have been catastrophic as they can't deal with anything outside the norm.

Le seul problème fut l'attente du transfert à l'aéroport !!! Sinon tout était parfait !!!

personnel accueillant, et efficace

Wasn’t clear the pick up spot

The car was great. Thank you for the upgrade. Unfortunately, picking up the car was a bit more difficult, as we were not given directions and waited inside the airport at the usual car pick up area ( by the Vodaphone kiosk), before anothe car company individual approached us and assisted us by telling us to go outside. We also waited a while to pick up the car. Apart from the pick up we were very satisfied with the state of the car. The return process was excellent. The lady even assisted us in connecting to the internet so that we could order an Uber to take us back to our hotel.

Platform worked well in connecting us with a rental.

Waited way too long to get the car (almost 3 hours). There were too many problems of management with this rental company. Some customers had been waiting for more than 4 hours to get their car!! They did not have enough cars, not even staff dealing with the problems and no one waiting at the airport to get to the pick up location. I had to call several times for a van to show up.

First, there was no information in the booking confirmation or when arriving at the airport to find the pick-up location. Ni signs at the airport or shuttle to the pick-up location that was far away from the airport. We had to walk till there from the airport with our 2 big luggages. We arrived there and queued 2 HOURS to get our car! The line of people watiig and the slowness of the pick-up process and the lack of employees slowed it TERRIBLY. 2 hours later we finally had to car. I DO NOT RECOMMEND this company for the slowness of the process for pick-up and drop-off, as well as a far away location and non shuttle or information provided.

Trop loin de l’aéroport et pas de navette proposée obligés de prendre le taxi

plus d 1h30 pour récupérer la voiture.....malgré mes appels téléphoniques en Espagne qui m ont coûté plus de 10euros....véhicule donné au départ sans essence...le personnel s est rattrapé et m a donné un véhicule neuf haut de gamme

The car was great, but the company did not list a working phone number to reach them for pickup. After a lot of asking at the airport, I was lucky enough to find someone from another company who had it written down because, apparently, this is a very common complaint.

Very simple to book!

very nice cars, brand new if only you had a clear sign at the airport that i should wait outside for the shuttle i would not have spent 2 hours searching.

The car was mostly fine. I gave it an avg score for cleanliness cos they gave it to us with some awful film smeared all over the windshield, rear window & mirrors, which dangerously reduced visibility. We couldn't see it til we drove out of the garage, in the dark, and it was too hazardous to stop on the roadside to wipe it properly. The counter staff were super friendly. But my god, did we ever wait a long time for our turn to drop off the car. Never seen anything like that. Moreover, when we picked up the car, the counter staff didn't say a word about the road toll system in Portugal, which is difficult for tourists to understand due to poor signage. With no reason to expect things to be different here than elsewhere, we hadn't read anything about it and were unprepared. So what happened is the 1st time we arrived at a toll plaza, we got in the "Via Verde" lane. OOPS ! And though we phoned OK Rent-a-car immediately after passing through it, and the person who answered reassured us it was no big deal and we could just pay the normal toll at any post office, that was untrue. Instead, we were charged the max. toll when we exited the motorway - 46,60 euros (!!!) - instead of just having to pay 9 euros. We were super pissed off. Finally, when we dropped off the car, we asked them to pls bring us back to our hotel, which was literally 10 min. away by car. We figured that was a fair request given the issue caused by them not telling us about the tolls (which they admitted was their mistake). But they refused and would only drop us off at the airport metro station or else the Oriente one. That added another 20 min. to our journey. I've rented cars in many places and they've usually dropped us off anywhere we wanted within reason.

They were super good and kind.

It was super easy to book and got a pretty nice deal with full coverage. They didn't provided any information on the pick-up process with Ok Rent a Car so I spent sometime looking for the place and had to call them directly to get explanations. If you don't have you'll be in trouble.

I ordered a Cabrio and paid for a Cabrio but got an open roof instead of a cabrio. All cabrio's where rented out. In the beginning they said that this was a cabrio but I'm not stupid... It's a pity they did not resolve this immediately.

After waiting half an hour for the checking process, had to wait another 10 to 15 minutes for the car to be cleaned. It wasn't ready upon my arrival.

It was not clear from booking confirmation what the pick up process was. Pick up location was designated as being at the airport, however, we had to find some other car hire operators who told us we needed to call OK who would come and pick us up and take us to the pick up location which was offsite. This was not mentioned anywhere It also was not clear that there would potentially be a €50 fee for pick up / drop off after 22:00

I paid $118 for a 5 day car rental and then 3 weeks after coming home they charge me $1,200 and don't say why. I have emails from Sergio Nuno Oliveira Marques sergio.marques@okrentacar.es and he said they were releasing the hold, but INSTEAD charged me the full amount. This is fraud entirely. I advise everyone who uses this company to charge back your fees.