Not sure if it's a common tactic in Los Angeles, but no matter what car you book, they always tell you on the spot that the car isn't available, and you have to pay extra to get a car. Since travelers can’t afford to waste time arguing, this has happened both times I rented a car. Can the rental service do something about it?
The service was excellent, no insurance upselling, the paperwork was processed quickly, and adding an additional driver was free of charge. There were about ten brand new SUVs in the large parking lot to choose from. The staff said the keys were in the cars, so you could just drive away with whichever one you liked.
In my 10 years of traveling through the US and Canada using the Zuzuche platform, this was the worst car rental experience. To summarize, I paid for an Audi Q5 but was given a Toyota Corolla, the smallest model. After complaining, they reimbursed me $44... I rented the car for 5 days, and the refund didn't even cover the price difference for one day. By the way, the rental company was 'Fox Rent a Car' in Los Angeles, so be cautious.
The car was great, brand new- the only issue was that I had reserved a smaller vehicle since I don't like driving big ones and this was very large - all they had left.
It took a long time at the rental due to the number of people in line and only a few employees at first.
About QEEQ:10.0/10
Everything went smoothely. There were no additional price drops but the price was good to start. The rental company said I had rented as a foreigner and not American and I should be careful in the future. I really don't know what they meant.
It was my first time renting a car in the USA and I got tricked. I didn't read the contract carefully and ended up being charged for several additional insurances. Carpool quoted $12.99 for three days, but it turned out to be $12.99 per day. I also asked about the fuel charges when picking up the car and the staff said I didn't need to worry about it, but I was charged a much higher amount later.
The service was alright. They did try to upsell, but weren't too pushy when I declined. However, I was unexpectedly charged a fee after returning the car.
el coche tenía un foco trasero roto. No lo vi porque era de noche cuando cogí el coche. El personal a la salida del local dio la vuelta al coche y no me dijo nada. Me hizo firmar el papel y me dijo que saliera.
Luego resulto que el portón trasero no se cerraba. empujabamos la puerta, se cerraba pero 2 segundos más tarde se volvía a abrir.
I will not rent from this company again. They attract customers with low prices, but the cost for extensions is very high, and you have no choice but to accept it because you are already hundreds of kilometers away.
The process was slow and they did not accept a US driver's license. The only child seat available was a booster. The first car we got had tire issues, and we had to drive a loop to get it replaced. The whole pickup process took two hours.
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