CAR RENTAL REVIEWS ON ADVANTAGE AT LIHUE AIRPORT, LIH

Dislike: I had no problems. I did have to return from the airport since I forgot my wallet in my rental. When I got back to the counter, the lady was very nice and quick with finding the car I'd turned in and my wallet.

Car was in excellent condition. There was a LONG line at the counter for pick up and I estimate we were in line for an hour after a long flight.

Reserving car was easy.

We received a superior car to what we actually booked. Advantage stayed open 2 hours late in order to facilitate our late flight and its clients. Exceptional customer service!

Like: Easy to deal with

Car was what was expected counter staff were friendly and easy to deal with, better than other car rental experiences.

Well started off waiting in line for almost 2 hours. Then they were out of the car I requested, so hot something I didn’t want. The car was so little could barely get luggage in. Car had a miss in transmission when cold, convertible top was very temperamental, and tires all needed air.

Not enough staff at pick up. The counter people were great, but; Support staff seemed dis-engaged and unorganized. Rather than explain the details to each customer, maybe it would be good for everyone waiting in line to be reading the general terms and sign a terms contract based on what they read while waiting. This could cut the wait time in half or more.

Like: Easy checkin and return. Easy rent cars had the cheapest rate, even less than car rental company, by hundreds.
Dislike: Mazda cx3 was a terrible car. Very small, minimal leg room. Trunk can only fit 2 carryon sized suitcases.

Like: It was all good

Long and slow process.

Like: We were able to go and get to all desired locations.

Advantage was horrible. They charged us $250 more for a bigger van and we waited over three hours with two very young boys. Who do I contact to get my money back?

Like: Service good n car was a good car
Dislike: Car was completely covered in dirt, hadn't been cleaned since last person used. Food crumbs and dirt inside the car.