CAR RENTAL REVIEWS ON ADVANTAGE IN PHOENIX

Even though we arrived late at night, and there were not many customers there, we had to wait in line and then at the desk for over an hour. The service was extremely slow, and not explanation was ever given for why it took so long. I would hate think what the experience would have been if it had been crowded. Also, we were surprised -- not in a good way -- that we were given a diesel car. Diesel is more expensive and not available at every gas station. This should be noted as a possibility in the rental process, just like manual transmission or any other unusual feature.

We had requested a full size car and were given a mini van. The van was very dirty.

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

Car windows were down when we got the car. When were got back in the car later after the windows were up, the car smelled like smoke.

Good car in good shape, but hard to find the rental counter in the Rental Terminal.

Service as good or better than big name renters

They were helpful at the check out counter but even more helpful and quicker on the return Very pleased with their service

Very helpful on the phone when I called with questions and needed assistance. I am very satisfied

The drop off person at the airport was very nice and gave great customer service.

No, I was expecting a Toyota Camry. The Outlander and other options were not an equivalent product. At High way speeds the Outlander is noisy to a point you had to turn up the radio. The vehicle was beat up and missing body parts. Upon arrival the car was filthy and I made the center wash the vehicle before I would accept it. The Outlander had a 50% less fuel economy than the Camry expected. This is a classic example of bait and switch to the consumer. I NEVER RECEIVED A FINAL INVOICE FOR THIS RENTAL

Friendly service

Love easyrent. My new go to!

Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport

The car was awesome, except for one tire which had a slow leak when we got it. We ended up spending a bunch of money filling it with air everyday and then eventually getting it patched ourselves when easyrentcars told us they would not pay for it, but we could drive (2 hours) to the pickup location to get a different car.

Service was very good. It was fast and I had no problems. Prices were reasonable and I was pleased overall.

Advantage,in my experience has always had well maintained & good cars. The check in person lied to me & said it would be snowing & I needed to upgrade my vehicle. It never snowed by entire time. Deceptive. Also he told me gas was $4 on outside prior to return & got me to pay $56 for a no fill up. Gas on the outside was $2.80. Deceptive. Will never believe reps again.

it was great no comments other than positive

the only complaint was a very poor job of cleaning the windows, I picked the car up late at night the car was very clean but when I hit the freeway with oncoming lights I couldn't see I had to pull over and wipe the windshield inside and out with a shirt

Downgraded the car without my consent. Poor service attitude.

The car we got was an upgrade so it had more room than the Versa.

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

good service and good price

i uograded to a sanafe and it had to be a base model would have liked some options

I waited longer than necessary to pick up the car. There was only one attendant at the counter. It was a 11:00pm pick up.