CAR RENTAL REVIEWS ON HERTZ AT DETROIT AIRPORT, DTW

Excellent service, very enjoyable.

Short queues, convenient shuttle bus, smooth rental experience, no mandatory charges.

The car had the sticker that it had been cleaned and sanitized. I found old food and someone’s discarded flight ticket with written notes all over it. During the time of Corona Virus I expected much better from Hertz.

First time using QEEQ.com. They gave me an awesome experience! I will be using them in the future!

No Mazda available. Got a Ford Fiesta instead.

Easy booking and good deals

Line was to the door when picking up. Waited ~50 minutes. Not good. Very frustrating. There has got to be a better way.

Satisfied

Like: Great gas mileage on vehicle!!!
Dislike: Car maintenance light came on as soon as we got on the road. Remote didnt work. Dents & scratches all over vehicle.

Booked a Mazda 3 or equiv, got a Dodge journey which had terrible fuel economy and had an expired tag which a State park official pointed out to us when we wanted to visit the park. Had to return car as a result. Customer service sent us to Grand Rapids to change it; when we got there they clearly didn't have cats to switch it with. Then had to drive to Grand Rapids airport....long wait there but they did change car eventually.

Did not clearly tell me the direction to pick up the car. As a result, I had to confirm with the front desk twice, carrying two heavy suitcases back and forth in the winter.

The service was quick.

Service attitude was average, insufficient knowledge about car models. By chance, I got a model that met my needs. There were no snow tires, and the car skidded badly on snowy downhill roads.