From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2030683358
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2030683358
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REACH RENTAL CAR RENTAL REVIEWS

Learn What Real QEEQ Customers Say About Your Car Rental Company

Josephine Irving

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Reviewed: Wed, Jan 16, 2019
About reach rental: 6.0 /10
The staff sent the wrong pickup location via SMS, so we had to take an Uber for 50 minutes to get the car, which delayed our schedule.

K.Matsumae

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Medium SUV | Toyota RAV4 Guaranteed model
Reviewed: Tue, May 7, 2019
About reach rental: 8.7 /10
空港でのシャトルバスピックアップに40分以上かかった。同行者の保険付保確認に半日を要した。以上が要改善点と思う。
About QEEQ: 7.0 /10

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Intermediate SUV | Jeep Cherokee Guaranteed model
Reviewed: Tue, Apr 23, 2019
“Nice people, decent car.”
About reach rental: 8.7 /10
Car was good. Needs directions to their office as it’s in a building on the 7th floor but nothing mentioned on the notes. Location to airport was a short regular shuttle.
About QEEQ: 10.0 /10

j.Nicol

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Convertible | BMW 430i Cabrio Guaranteed model
Reviewed: Tue, Apr 2, 2019
“Simply a bait and switch paid $566 for a convertible and was given an old bmw 5 seris hard top”
About reach rental: 4.7 /10
No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.

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Full Size Van | Toyota Sienna Guaranteed model
Reviewed: Thu, May 30, 2019
“You get what you pay for.”
About reach rental: 5.7 /10
The minivan that I was given was dirty, inside and outside and had a disgusting smell of smoke pervading the interior of the car. This vehicle should not be rental!
About QEEQ: 10.0 /10

E.Buenaventura

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Luxury | Mercedes-Benz Cla 250 Guaranteed model
Reviewed: Thu, Mar 14, 2019
“Terrible is a understatement, the worse rental experience of my life”
About reach rental: 2.3 /10
Staring with the fact that there was not shuttle bus to the rental place, after finally contacting the local representative we were told that are booking was for the following day and we needed to pay for a additional day, after we said ok they charged us more than the online price, then we waited almost an hour to be pick up, when we arrived we were told that we have only 100 miles per day instead of unlimited as was stipulated online. We rented a "luxury" Mercedes Benz, however, the car was in a deplorable condition, smelled like cigarette smoke, scratched all over the place with less than a 1/4 tank of gas, when we asked if there was another car in better condition we were told by the manager named Cho to take it or leave it, so when we said to leave it the manager would not gave us a refund indicating that we needed to contact the online service, thus, without any other option we took the car. At time of return they gave us a different address, when we got there nobody was there to received the car, after calling the number they told us to wait so we waited for 30 min until the guy finally showed up, then there was an issue that there was not shuttle bus at that location and the guy will not take us to the closest station so we walked...bottom line worse rental experience of my life...I end up expending so much time waiting for a crappy, smoke smelling, scratched, no gas "luxury" car that I could not take anywhere cause of the limited miles plus additional charges from what was online.

J.Bing

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Mini Van | Nissan Quest Guaranteed model
Reviewed: Thu, Mar 14, 2019
“Hellish”
About reach rental: 5.7 /10
Car wasn’t properly registered and I was pulled over by the police twice and threatened with a ticket each time. Car was eventually switched out but new car had bald tires that hydroplane in the wet and dry weather. I had to postpone and cancel destinations during trip. Gentleman that brought the vehicle to me and picked vehicle up was excellent.
About QEEQ: 10.0 /10
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Dora Den(n)is

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Reviewed: Thu, Jan 10, 2019
About reach rental: 10.0 /10
Good service, quick car pickup
About QEEQ: 10.0 /10

J.Hardegree

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Full Size Van | Toyota Sienna Guaranteed model
Reviewed: Thu, Apr 25, 2019
“Terrible experience”
About reach rental: 4.7 /10
Very difficult to find their location. Their airport shuttle involves walk to Hampton Inn then boarding their shuttle. I opted to Uber. When i arrived my car was not on the lot. It took about 20 minutes for it to show up. Several people piled out and a guy handed me the key. Would never use them again.

Isidore Augustine

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Reviewed: Sun, May 12, 2019
About reach rental: 10.0 /10
No need to queue at all, the service was excellent, and the staff who delivered the car were enthusiastic and professional.
About QEEQ: 10.0 /10

A.Chase

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Mini Van | Nissan Quest Guaranteed model
Reviewed: Sun, Jan 13, 2019
“Car wasn't ready, car wasn't serviced, difficulty contacting agent with Reach Rental.”
About reach rental: 5.7 /10
Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.

Vanessa Lew

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Reviewed: Sun, Apr 21, 2019
About reach rental: 10.0 /10
Rented a RAV4 through the rental service, but it was unavailable. Although we were upgraded to a Volkswagen Tiguan, which is noticeably smaller, the rear seats were at a 90-degree angle, making long rides uncomfortable. However, the Tiguan was safer for long distances. Appreciate the upgrade. The full insurance coverage was reassuring, and the pickup and drop-off were simple.

Elmer Frederick

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Reviewed: Mon, May 27, 2019
About reach rental: 4.0 /10
The car was in poor condition, so I returned it early. They didn't follow the rules. I rented the car for 5 days but used it for only 2 days and communicated in advance about the early return. However, they didn't refund the fees based on the number of days used. The fuel policy was the same; they gave me the car with less than a half tank, claiming it was 49%. I returned it with a full tank, but the refund for the fuel was definitely less than half a tank. I was too lazy to argue with them and, seeing that they refunded part of the cost, I'll give them 2 stars.
About QEEQ: 10.0 /10

Lisa Betty

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Reviewed: Mon, Jan 21, 2019
About reach rental: 6.0 /10
The car was very new, and both pickup and return were very easy and fast, but the procedures were not very formal. The inspection and return processes were handled quite casually, which is usually fine, but it could be a problem if any issues arise.
About QEEQ: 10.0 /10

O.Aldosari

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Intermediate SUV | Toyota RAV4 Guaranteed model
Reviewed: Mon, Jan 14, 2019
“Perfect Car @ a Reasonable Price”
About reach rental: 9.7 /10
The employee is very helpful.
About QEEQ: 10.0 /10

Berg Onions

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Reviewed: Mon, Apr 29, 2019
About reach rental: 10.0 /10
I am quite satisfied.
About QEEQ: 10.0 /10

J.T.

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Medium SUV | Toyota RAV4 Guaranteed model
Reviewed: Fri, Mar 1, 2019
“I tried to call to explain how horrible my experience with reach rental was and the lady did nothing”
About reach rental: 4.0 /10
The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.
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Nicole Macadam

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Reviewed: Fri, Mar 1, 2019
About reach rental: 4.0 /10
Waited too long to pick up the car

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Luxury | BMW I8 Guaranteed model
Reviewed: Fri, Jan 25, 2019
“It was an optimal value for the price you pay. Recommended!”
About reach rental: 8.3 /10
Thank you guys for the amazing experience with i8! I wish your company success and bring more beautiful cars for us! Happy Chinese New Year :)
About QEEQ: 8.0 /10

Maud Lynd

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Reviewed: Fri, Feb 15, 2019
“Driving in L.A and Joshua Park”
About reach rental: 10.0 /10
Picking up and returning the car was easy and fast. The car was in excellent condition, very satisfied. Hank and Leo helped me a lot with storing and retrieving my luggage, very grateful!
About QEEQ: 10.0 /10

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