CAR RENTAL REVIEWS ON HAWK AT KUALA LUMPUR INTERNATIONAL AIRPORT, KUL

Like: New car
Dislike: However the car smell of cigarette, someone smoked inside the car.

Like: Trully Proffesional Service.

12 days of self-driving, smooth pick-up and drop-off, no incidents. Satisfied with the price.

New car, only driven 4600 km

Quick and convenient

The car rental process wasn't very pleasant, let's just leave it at that. Talking more about it is exhausting.

Good attitude

Excellent

Good

Great car and easy to drive. Only setback is the reverse camera screen sometimes does not work!

Picked up the car at Kuala Lumpur AirAsia terminal. The pickup location was not clearly marked; we had to ask the terminal staff to find it. Not sure if the problem was with the car rental company or the car rental platform, but when we got to the office, we were told the pickup point was elsewhere. However, they offered to deliver the car for free, which took about half an hour. The car had over 30,000 kilometers on it, which was acceptable. The process was very simple, and after inspection, we quickly drove off. The return instructions were very clear, and the return process was very quick, taking about 2 minutes. Overall, I am satisfied.

The rental company messed up my reservation. When I went to pick up the car in the morning as scheduled, they told me there was no car available and asked me to come back at 5 PM. Absolutely unreasonable!

Like: The supervisor was quite friendly and was very helpful. He tried to accommodate as much as possible.
Dislike: The place to register was seriously HOT. There's no fan or etc thus making the process to register and all a very bad place to be at.

Like: Took the car to Port Dickson and around

Great service and the car was in excellent condition.

We didn’t know we needed a voucher for car pickup. Two days ago, another staff member just asked us to take a screenshot and email it to them. But this staff member didn't allow that. Since this app logs in with a phone number and requires a verification code, we couldn't get the code. Even when we showed the long saved screenshot of the voucher, he said it was too small to read and made exaggerated gestures. He complained that we didn't print the voucher last time and still didn’t this time! We arrived at 3 PM and dealt with this until 4 PM without success. We had to rush back to school to submit documents and ended up taking a taxi. When we told him we would take a taxi and come back, he rudely replied, “What difference will that make?” His attitude was terrible. We asked a teacher to help print the voucher and took a taxi back, and he still claimed it wasn’t the correct form, with an awful expression on his face. Ultimately, he reluctantly said it was okay. My friend and I were very upset about the wasted time, the poor attitude, and lack of clear instructions. Even after we printed all the clear and readable information, he insisted it had to look like previous customers’ vouchers.

Like: Friendly staff and correct my collection place
Dislike: nothing

It must be better indicated in arrival hall because it took me more than 45 min to find their office !

A car rental company worth recommending in Malaysia.

Although the company is small, the staff's service attitude is very good and polite.