CAR RENTAL REVIEWS ON HAWK IN KUALA LUMPUR

Like: New car
Dislike: However the car smell of cigarette, someone smoked inside the car.

Like: It was really nice experience to meet Hawk. Specially we met very kind and friendly staff 'Ben'. contact with Ben, If you want to enjoy good holiday.
Dislike: No idae. All good.

Like: Trully Proffesional Service.

didnt get the car as indicated but got an older conditioned car instead.

Good attitude

It took an hour to pick up the car, and the model was completely different from what I reserved. There wasn't any collision, but they claimed I caused the damage on the front bumper's bottom. I didn't even check underneath before, and they charged me 120 RMB in cash.

Great car and easy to drive. Only setback is the reverse camera screen sometimes does not work!

Average

The car is excellent and service provided by hawk is excellent.. Condition of the car new, safe & clean.. Definitely will rent with hawk again..

Booking fast and easy..

The rental company messed up my reservation. When I went to pick up the car in the morning as scheduled, they told me there was no car available and asked me to come back at 5 PM. Absolutely unreasonable!

Like: The supervisor was quite friendly and was very helpful. He tried to accommodate as much as possible.
Dislike: The place to register was seriously HOT. There's no fan or etc thus making the process to register and all a very bad place to be at.

The service attitude was not very friendly. The overall car rental process was slow.

Wehot free upgrade with car condition really good. We got upgrade from Alza to Honda BRV due to no stock on Alza

Easy to rent a car as like the website name and the price really competitive. No hidden charge.

Like: Took the car to Port Dickson and around

We didn’t know we needed a voucher for car pickup. Two days ago, another staff member just asked us to take a screenshot and email it to them. But this staff member didn't allow that. Since this app logs in with a phone number and requires a verification code, we couldn't get the code. Even when we showed the long saved screenshot of the voucher, he said it was too small to read and made exaggerated gestures. He complained that we didn't print the voucher last time and still didn’t this time! We arrived at 3 PM and dealt with this until 4 PM without success. We had to rush back to school to submit documents and ended up taking a taxi. When we told him we would take a taxi and come back, he rudely replied, “What difference will that make?” His attitude was terrible. We asked a teacher to help print the voucher and took a taxi back, and he still claimed it wasn’t the correct form, with an awful expression on his face. Ultimately, he reluctantly said it was okay. My friend and I were very upset about the wasted time, the poor attitude, and lack of clear instructions. Even after we printed all the clear and readable information, he insisted it had to look like previous customers’ vouchers.

It must be better indicated in arrival hall because it took me more than 45 min to find their office !

Helpful staff and good car.. Just location is little hard to find..

Nice bad easy to book, good prices .

After arriving at the store, there were no staff members; I waited for an hour to pick up the car. They didn't provide any information about the highway; you need to buy a card in advance as it’s all card payment except for the far-left lane which has manual service. Additionally, the car had problems within two days. The air conditioning broke down at 34-35℃, and we were extremely hot without it! Contacting the company for a car exchange was very inconvenient—either no one answered the phone or they repeatedly needed to verify details like name, car number, and even asked for the car model?! It took a few hours to finally find a nearby branch through online research and get a replacement car. The new car was fine.

Pretty good, everyone was very friendly.

Like: effeciency and flexibility of the company. Debit cards are not supposed to be accepted prior to collecting the car however they made a decision to allow cash instead.
Dislike: none