CAR RENTAL REVIEWS ON ACE RENTAL CARS AT CAIRNS AIRPORT, CNS

GREAT

GREAT

just assumed that the car i ordered would be the one we got, but this car was fine too.

price drop didn't work for us..

We did not receive the correct vehicle that we booked and were forced to use a Mazda CX-5, which did not have enough space for the four of us with the baby car seat installed. Additionally, we were charged extra for the baby car seat, even though I had already paid for it through QEEQ. We were also pressured into purchasing insurance, as they threatened to charge a $200 withdrawal fee if we declined. As someone who works for the ACCC, I found it concerning to be treated this way by an Australian company, and I felt harassed. I have already lodged a complaint against this company for their unethical sales practices. The staff were unhelpful throughout the experience. It may be worth considering if partnering with ACE is truly beneficial for your reputation. I will be in touch soon to provide further information for our investigation.

Car was as expected, spacious and clean. We did spend almost an hour at pick up as there was a queue of customers. We were not told that we could drop the car off at the airport so we arrived at the office, unloaded all of our bags and was then told we could drive to the airport and drop it there. It would have been great if we’d have been told this when picking up. Overall we were happy with the car hire.

Great communication Would use again

Great service. Friendly staff. Free upgrade

Convenient

Overall experience was good

Good

easy and quick experience

easy and quick to book with lots of options

Ace were fantastic, from transfer to the car to pick and the instructions for drop off was easy.

great offer but when going to pay i got slugged an additional $60 for international fee from my bank as QEEQ uses overseas payments or they blame the car provider, I was told that this was all in the terms and conditions but no way any casual traveler sees that until it hits the statement. Its not very clear and should have been clearer

Ace Car Rentals is apparently the low-cost rental brand of Hertz. The Hyundai i30 received was nicely equipped with Nav, CarPlay and Rear Camera, overall quite a value given the price paid. Rented before with Sixt (east coast) and their cars were more expensive while being equipped worse.

Worked seamlessly, will definitely book again!

Easy access if you are in the city and good customer service. I had a great up grade because the car I supposed to get wasn’t available so they gave me a KIA Carnival which is a really comfortable car.

I use EasyRentCars because is the best rental car app. The best deals in the market.

Easy to pickup and drop off, great customer service. I recommend.

I always use EasyRentCars because is the best rental car app in the market.

I got a Nissan Qashqai instead and the car was very good, comfortable for 4 with lots of luggages.

As usual, booking was so easy, but usage of vouchers is limited to certain providers only

The staff was helpful.

Fantastic customer service and friendly check-in process.

Made everything easy and were very friendly.

Easy to book, was a bit worried when no payment was required or credit card details were taken but everything went smoothly.

Smooth process. Short wait for the pick up at Cairns airport and 10 minutes to the rental base in the city centre. Helpful, quick check in and car immediately outside. What’s not to love!

Guy seemed stressed

easy and fast to use

Car was a Hertz car, was a new RAV4 Hybrid so was better than I was expecting. Staff were friendly but had to be bused to the city location to pick up, although we could return at the airport directly Been waiting for a copy of the rental agreement for over 2 weeks

Counter staff were fast and courteous. The car was parked on the street and ready for us to drive away, although it was a different make and model than the one shown on the booking - same vehicle class though.

Easy to search and the best prices that I could find on the internet.

We had a 15 min bus ride to pick up the car. We sat at the back and the air con was terrible. There was only one staff member for bookings and a full bus load of people to pick their cars off. From the time we got to the office it then took another 50mins before we could commence our journey.