CAR RENTAL REVIEWS ON ACE RENTAL CARS IN MELBOURNE

The Invoice didn't match the booking. I'm awaiting a refund

Ace gave me Toyota Rav4 which was what I booked. Car was clean and in good shape!

Easyrentcars was easy to use and the charges was very reasonable.

The car was great

Was very easy to book

we reserved car seats on booking and upon arrival we were told there was none . manager resolved the issue but this delayed our 2hr ahead trip late at night with 3 children.

email requests for car seats were not sent to ace rentals so they didnt know we had reserved car seats.

Subsequent attempt to hire a car in cairns unsuccessful I booked got a number but subsequent e-mails wanted more information I didn’t check my email until I got to Cairns & found out booking cancelled

Make it easy - like my experience in Melbourne & all is good

I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

The personnel was very nice and accomodating.

Car was a Kia cerato - not a great car but was in a clean condition. Windscreen wipers weren’t great in the rain. Otherwise, everything was great including service.

Great. Price drop protector is good. I don’t think we benefited this time but we have done before.

Ace charged the One way fee although i mentioned to the counter staff that i already paid via Easyrentcars and showed the Booking Slip with One way fees is included. Ace counter staff said EasyRent should not charged us instead Ace suppose to charge the Fee and i have paid without any choice. Now i am disputing with Easyrentcars. They are still on investigation. Already 20days gone , just received email asking for Final Invoice. Ace Cars and time taken to Pick up and Drop Off was Excellent.

Everthing is Excellent.

Excellent customer service. Cars were brand new. Kia shortage.

Best deals so far.

Everything was awesome and will use again

Everything was awesome and will use again

Worst service anyone could ever experience. I waited with my family outside the terminal in the brown bus shelter for over an hour and half but no one turned up to pick us so eventually we had to call a family to pick us up because all the other rental car company’s were fully booked so couldn’t get the car from anyone else either. It was cold and my kids were freezing in the cold while we waited for Ace rental car shuttle

Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.

We have not received a refund for the 5 days that the car was not used. We head no option but to return early as we had been advised to fly home to New Zealand. Could you please look into this!

Booking showed a corolla as I wanted, but provided Camry At drop off office closed and nothing provided how to return key and car

Long waiting for the car readiness after paperwork and payment

Easy to use and good support service

Love Ace, it’s one of my favourite rentals. Always good!

great

Surprised to have to pay GST as extra charge. Shouldn’t it have been part of the original quote?!

Surprised to have to pay GST as extra charge. Shouldn’t it have been part of the original quote?!

Good experience and car hire provider, have used a number of times

Rental was very fast and had no issues.

Excellent value for money

The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??