CAR RENTAL REVIEWS ON ACE RENTAL CARS IN MELBOURNE

Just found it difficult trying to get thru to someone on the phone. Overall a great experience!!

No one at the Melbourne office answers the phone and I had to ring Singapore to get a message across that my flight was delayed I had no idea if the buses were still running. Not good service

Excellent service overall. Very happy from the pickup right through to the drop off. They cared for my safety and upgraded my vehicle due to a fault. AAA+++

Love the app

Everything was perfect except the phone didn’t answer. The recorded message said we had to stay on the line to arrange pickup, but then on all 3 phone numbers we were put through to a message bank and there was a message “the message bank of (number) is full. Please try again later. Not only us but two other renters did the same. There was a lot of anxiety and stress which was unnecessary even though the shuttle came within about 15 mins.

The car was quite scratched and smelt of cigarette smoke , I have also been charged twice and not sure why?It is also almost 4 days since I returned the car and still have not got my $250 deposit back, the staff failed to tell me I could use my TOLL account from NSW to pay tolls in VIC but instead made me buy a $17 toll credit

Very friendly and helpful staff. effecient.

Easy system and booking. no hassles and precise

Happy with the overall customer service. You might not get the car you order but will get a similar one. At least, leave 30mins to 1 hour for shuttle service time+paperwork.

I asked the easyrentcars to change my dropoff and pickup times as I used the default times mistakenly. I haven't heard from them until now after one week of my trip.

Got upgraded. The folks there were very friendly and helpful. It's difficult at first to locate the shuttle bus but as this was the second time, it was easier.

The car is a bit too old.

Could be better

I lobe easyrentcars

Staff are unfriendly and terrible

The car was in a good shape but was dirty from the inside.

Staff at counter are rude and lack of information. They did not explain most of the thing regarding car rental such as toll payment and other stuff which is not listed in the term and condition section. Staff at counter are representing ACE and I don’t recommend renting from ACE.

The car was not up to my expectation in terms of the condition of car(quite dirty inside), waited for another car but it was same as previous one which I just took it.

The overal process to book, pick up and return the car is smooth. However, it is necessary to call the ACE office to arrange shuttle for picking and unfortunately I called over 10 times for almost an hour before someone can pickup the call.

The car was amazing, absolutely loved it. Procedure around when and how excess is payable would have been great before picking up the vehicle not after.

The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience

The counter service was good.

Pick up and drop off was smooth. Car was in great condition. No pushy sale from staff, which was great, but staff simply just gave us car key without directing or gave instruction to the car location. We witnessed other staffs brought their customers to the car. Dissatisfied with this as we did not know where to get the car and had to get another employee to help us. Other than that, all was good.

Easy and straight to the point booking. Drop price worked like magic! Love this function!

Staff in Melbourne very nice helpful friendly work so quickly I recommend this ACE company.

Perfect no need to say