13 Car Rental Brands at Edinburgh Airport (EDI)

Reviewed: September 18, 2024

Excellent at collection and drop off. No hassle

Reviewed: September 18, 2024

I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle. I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day. Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations. I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.

Reviewed: July 25, 2024

The reserved car model was not available.

Reviewed: July 21, 2024

Satisfied

Reviewed: July 17, 2024

When picking up the car, the staff insisted that we buy insurance, despite us having full coverage purchased through a domestic rental platform. We didn't buy additional insurance from them. During the car inspection, the staff mentioned that scratches on items like the spoiler were not an issue and assured us of no worries, so we didn't take photos. However, upon returning the car, they claimed we had scratched the left side mirror and the tire, insisting the tire was new and required a complete replacement. She demanded £500 for repairs, with a potential partial refund after the repair but mentioned the process could take 1-2 months with email communication only. My objections were dismissed, and I was told this was the only way to proceed with the return, with a very firm attitude. The said damages were barely visible unless up close. Throughout my drive, I’m certain there were no scrapes, so I am very displeased that these damages were attributed to me. Despite having full coverage insurance, the rental company's actions left me feeling helpless and very unhappy. The attached photos show the claimed damages needing repair with a £500 charge, which is unbelievable, especially since the tire clearly shows wear and is obviously not new.

Reviewed: September 9, 2024

However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful! The staff at the National counter were very efficient, yet thorough.

Reviewed: July 14, 2024

Great service, great car, great trip - thank you! :)

Reviewed: April 24, 2024

Free car upgrade

Reviewed: October 17, 2018

The second order was placed and the car was picked up quickly.

Reviewed: October 6, 2016

Due to not meeting the age requirement for the rented vehicle, the order was unusable. I had to pay separately, and it was very expensive. The car was also small, and couldn't fit all our luggage.

Reviewed: August 22, 2024

Josh at the counter in Edinburgh was just fabulous to deal with. Cannot fault him, the car or the drop off team.

Reviewed: July 12, 2024

Very good. There are a lot of people, so you need to wait.

Reviewed: December 31, 2023

The car provided couldn't connect to CarPlay, and the in-car navigation system was outdated.

Reviewed: August 23, 2023

Some unexpected charges that were not noted at the time of booking for a daily license fee and premium location tax.

Reviewed: August 2, 2023

Rebekah, who was at the rental desk, was very nice and helpful.

Reviewed: July 28, 2024

Satisfied

Reviewed: July 22, 2024

Best car rental

Reviewed: July 20, 2024

Rented a Mercedes C, but they gave me an Audi A4 with 51,000 miles. Two days later, the axle broke in a parking lot. Called the shop for a replacement, waited over an hour for AA to come. AA said they couldn't fix it, contacted the shop for a car change. Was told to drop off my family and go 56 km to another shop to get a replacement. Got a Mercedes A, the process took over 5 hours. Was charged over 500 pounds, issue still unresolved.

Reviewed: May 10, 2024

Both the car pick-up and return were quick, and the overall experience was very pleasant.

Reviewed: November 1, 2021

Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.

Reviewed: July 11, 2024

I booked a Mercedes C-Class, but initially got a CLA. They claimed it was the same class, but it was too small for four people and four pieces of luggage. Upon request, they switched it to a standard C-Class.

Reviewed: January 31, 2023

Return check in involved waiting in cold car park while very pleasant man went through his job, but was that necessary that I had to be there? On other hires I just dump the keys, or else someone is checking the car as soon as I pull up and start offloading the bags.

Reviewed: December 8, 2022

Everything went perfectly

Reviewed: November 25, 2022

Efficient,friendly, helpful

Reviewed: August 23, 2022

The car, while small, had everything we needed.

Reviewed: August 4, 2014

Generally satisfied

Reviewed: February 28, 2024

Car was as expected for the size requested

Reviewed: January 9, 2024

The overall service was quite mediocre. They kept pushing for upgrades. Without upgrading the insurance, unlimited mileage is not available (unlike at Gatwick).

Reviewed: December 13, 2023

Nice car, clean and good for family. Low mileage allowance, so be careful!

Reviewed: September 16, 2023

I missed the car pickup due to a delayed flight, and the store canceled my order. Worst of all, they charged the full rental fee.

Reviewed: August 10, 2023

I have never experienced before a Car Rental where car was given to me with half tank rather full tank.

Reviewed: January 9, 2024

Signposting of car rental return at Edinburgh Airport was very poor, particularly in the dark

Reviewed: December 28, 2023

Your counter staff was lovely, very helpful and informative, couldn’t ask for better

Reviewed: May 28, 2022

Poor car offered - MG - low budget car. Alarm kept going off.

Reviewed: January 28, 2022

Very good, convenient pickup and drop-off at Edinburgh Airport car rental center!

Reviewed: August 16, 2020

Staff were great. Car was in great condition.

Reviewed: December 20, 2023

Acceptable

Reviewed: July 23, 2023

I got an EV, I couldn’t activate the Polstar card. I couldn’t charge the car as I didn’t have a ChargingScotland card. I contacted Hertz and received no reply. I will not use them again.

Reviewed: July 3, 2022

I loved the car and enjoyed my 1500 mile journey around England in it. Having the SatNav was a great bonus.

Reviewed: May 29, 2022

アップグレードして、予約した車輌よりも 装備、車輌供に充実していたので金額に見合う快適な運転が出来ました。

Reviewed: April 26, 2022

Exceeded my expectations in every way. There was 4miles on the car when I got it. The customer service staff on location was extremely friendly, great to chat to and very helpful. Would recommend based on his interaction alone.

Reviewed: August 30, 2023

Customer service very helpful as we needed to change the drop off location to Glasgow. Pick up location a long way from Edinburgh Airport and drop off location was a gas station since it was before opening which was odd.

Reviewed: August 3, 2022

Everything was in great shape.

Reviewed: December 30, 2019

The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.

Reviewed: December 18, 2019

They deliberately made it difficult because I didn't purchase additional insurance!

Reviewed: November 21, 2019

The staff were excellent throughout - courteous and so nice, really had a wonderful experience in Edinburgh with Easirent. Basically no waiting time at the desk and the car was in tip top shape! Thanks a lot guys you were stars!!

Reviewed: November 12, 2022

Excellent staff at the Europcar counter very friendly and helpful, processed quickly, location is good. Car was just awful I've hired and driven alot of cars and without question the Vauxhall Crossland X is the worst car I've ever driven, 3700rpm at 70mph in top gear thing was screaming, gearbox felt like it was outta Kombi, ratios are horrendous, terrible fuel economy and pretty sure it wasn't firing on all 4 cylinders.

Reviewed: September 6, 2019

America was a very helpful staff member of Europcar.

Reviewed: March 7, 2019

Very good except for a mix up on drop off time. All sorted eventually. Thought system and staff very friendly and efficient.

Reviewed: September 28, 2021

The car pickup process was very quick

Reviewed: July 29, 2020

Not bad

Reviewed: September 20, 2019

Didn't get any car, and money was deducted.

Reviewed: March 18, 2019

car was excellent. Staff very pleasant but computers down so took far too long.

Reviewed: September 15, 2019

Perfectly goof service

Reviewed: August 30, 2019

Finding the pick up location was very stressful, make it clear during booking and give instructions on how to get there.

Reviewed: August 28, 2019

All good

Reviewed: July 25, 2019

Interrent and Goldcar are not located in terminal anymore! You should update your details as you have to.use shuttle bus to pickup the car. I spent more than 30mins to find it out.

Reviewed: August 17, 2019

I waited a long time picking up the car (45 mins)

Reviewed: August 15, 2019

La voiture était prête à notre arrivée, propre et en très bon état. Bon véhicule, bien adapté à nos besoins. Personnel à l’écoute et très professionnel.

Reviewed: April 25, 2019

The Car I booked was not available, but it was upgraded to a higher version without any extra charges. Car was clean, and the staff at Arnold Clark were very professional and helpful.

Reviewed: April 23, 2019

Best car hire experience so far. Great service. Quickest hire and drop off times so far